Operations Director

1 week ago


Norfolk, Virginia, United States City Wide Facility Solutions Full time
Job Overview

Position: Director of Operations

City Wide Facility Solutions is in search of a skilled and seasoned Director of Operations. In this pivotal role, you will oversee the operational aspects of our building-maintenance services, which encompass both janitorial and non-janitorial offerings. Your leadership will guide a team of Facility Service Managers, ensuring that we deliver exceptional service to our clientele. You will also play a crucial role in meeting business goals, managing financial resources, and fostering high levels of client satisfaction.

Key Responsibilities:

  • Lead and nurture a team of Facility Service Managers to effectively support our clients
  • Meet and exceed annual revenue and profit objectives
  • Control operational expenses while ensuring profitability
  • Recruit and train operational staff
  • Build and sustain positive relationships with clients
  • Encourage collaboration with the sales team for cross-selling opportunities
  • Engage in the onboarding process for new clients
  • Ensure adherence to client specifications
  • Conduct thorough building inspections and maintain accurate client records
  • Provide mentorship and development opportunities for operational staff
  • Travel within the designated market as required

Qualifications:

  • Bachelor's Degree or equivalent professional experience
  • A minimum of 5 years of management experience in operations and account oversight
  • Proficient in Microsoft Office Suite
  • Familiarity with Customer Relationship Management (CRM) software
  • Experience in budget planning and management
  • Strong communication and interpersonal skills
  • Exceptional problem-solving and decision-making capabilities
  • Proven ability to lead and mentor a team

Compensation and Benefits:

City Wide offers a competitive salary structure, inclusive of commission and bonuses. Additionally, we provide a comprehensive benefits package that includes medical, dental, vision coverage, and paid time off.

About City Wide:

City Wide Facility Solutions stands as the largest management firm in the building maintenance sector. Our organizational culture is dedicated to our mission: to create a Ripple Effect by positively influencing the communities and individuals we serve. City Wide is proud to be an Equal Opportunity Employer.


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