Enterprise Customer Success Lead

2 weeks ago


Los Angeles, California, United States Amira Learning Full time
Amira Learning + Istation

Position: Customer Success Manager

Location: Remote with significant travel required

Employment Type: Full-Time

About Us:

Amira Learning and Istation have united to form a premier provider of AI-driven educational solutions. This collaboration merges two industry leaders in literacy development, currently impacting 4 million students. Our combined expertise positions us to deliver exceptional value to educators worldwide.

Role Overview:

We are looking for a Customer Success Manager with hands-on experience in the K-12 education sector. This role involves fostering relationships with educational leaders, facilitating customer onboarding, and engaging in insightful discussions about literacy improvement strategies. This is a customer-facing role focused on individual contributions.

Key Responsibilities:
  • Establish Trusting Relationships
Develop strong, trust-based connections with educational stakeholders. Your role will involve regular interactions in educational settings, discussing adoption trends and identifying opportunities for deeper collaboration. Your influence will empower educators at various levels to advocate for effective use of Amira.
  • Account Management for Enhanced Engagement
Guide partners through the onboarding process to ensure successful implementation of Amira in schools. Monitor the health of educational institutions and provide actionable insights to enhance product usage and achieve measurable outcomes.
  • Product Knowledge & Feedback
Possess in-depth knowledge of Amira's offerings. Provide technical guidance and training, while effectively communicating product performance insights to the research and development team for continuous improvement.
  • Leverage Data for Value Creation
Utilize innovative communication methods to present adoption metrics and growth data, articulating the value of Amira's solutions. Employ customer success tools to manage a high volume of interactions, proactively addressing potential issues throughout the customer journey.
  • Proactive Issue Resolution
Identify and address customer concerns early, employing creative strategies to mitigate risks. Be prepared to engage in crisis management when necessary.

Qualifications:
  • Bachelor's degree or relevant experience.
  • Experience in educational leadership, preferably within K-12 settings.
  • Minimum of 2 years in customer success roles, ideally in the Education SaaS sector.
  • Experience in implementing software solutions in educational environments.
  • Demonstrated success in achieving high renewal rates and meeting expansion targets.
  • Excellent interpersonal, written, and verbal communication skills.
  • Preferred: Experience in a startup environment.
Benefits:
  • Competitive salary.
  • Comprehensive medical, dental, and vision coverage.
  • 401(k) plan with company matching.
  • Flexible paid time off.
  • Equity ownership opportunities.
  • Engaging work environment.
  • Opportunity to contribute to the educational success of children globally.
Commitment to Diversity:

Amira Learning is dedicated to serving a diverse range of students and educators. We believe in equitable access to quality education and recognize that a diverse team enhances our ability to develop effective educational products. Amira Learning is proud to be an equal opportunity employer.


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