Enterprise Customer Success Lead
2 weeks ago
Position: Customer Success Manager
Location: Remote with significant travel required
Employment Type: Full-Time
About Us:
Amira Learning and Istation have united to form a premier provider of AI-driven educational solutions. This collaboration merges two industry leaders in literacy development, currently impacting 4 million students. Our combined expertise positions us to deliver exceptional value to educators worldwide.
Role Overview:
We are looking for a Customer Success Manager with hands-on experience in the K-12 education sector. This role involves fostering relationships with educational leaders, facilitating customer onboarding, and engaging in insightful discussions about literacy improvement strategies. This is a customer-facing role focused on individual contributions.
Key Responsibilities:
- Establish Trusting Relationships
- Account Management for Enhanced Engagement
- Product Knowledge & Feedback
- Leverage Data for Value Creation
- Proactive Issue Resolution
Qualifications:
- Bachelor's degree or relevant experience.
- Experience in educational leadership, preferably within K-12 settings.
- Minimum of 2 years in customer success roles, ideally in the Education SaaS sector.
- Experience in implementing software solutions in educational environments.
- Demonstrated success in achieving high renewal rates and meeting expansion targets.
- Excellent interpersonal, written, and verbal communication skills.
- Preferred: Experience in a startup environment.
- Competitive salary.
- Comprehensive medical, dental, and vision coverage.
- 401(k) plan with company matching.
- Flexible paid time off.
- Equity ownership opportunities.
- Engaging work environment.
- Opportunity to contribute to the educational success of children globally.
Amira Learning is dedicated to serving a diverse range of students and educators. We believe in equitable access to quality education and recognize that a diverse team enhances our ability to develop effective educational products. Amira Learning is proud to be an equal opportunity employer.
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