Lead Customer Success Strategist

2 weeks ago


Los Angeles, California, United States Easy Recruiter Full time

Senior Customer Success Manager - Remote

This pivotal role entails guiding the achievement of client objectives by collaborating with various departments to ensure their success. As a Senior Customer Success Manager, you will be tasked with nurturing and enhancing existing business relationships while showcasing proactive problem-solving capabilities and robust analytical skills. Proof of vaccination is required for any in-person engagements unless an exemption is granted.

Key Responsibilities
  • Steer the customer journey from initiation through the post-sale phase
  • Track project developments and relay updates to clients
  • Facilitate quarterly impact assessments and align product strategies with client requirements
  • Work alongside the sales team for subscription pricing and renewals
  • Establish strong connections with clients at all organizational levels
Delivering Business Value
  • Comprehend contract stipulations and compliance requirements
  • Examine account metrics to guide curriculum development
  • Lead regular check-in meetings to assess goal advancement
  • Enhance product portfolio utilization based on client needs
Ensuring Operational Excellence
  • Execute project plans for multi-product deployments
  • Coordinate Professional Learning initiatives with product experts
  • Identify potential risks and obstacles during the onboarding phase
  • Offer insights on contract scope and implementation processes


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