Senior Customer Success Manager

2 weeks ago


Los Angeles, California, United States Miro Enterprise Full time

About the Position

Miro is expanding its Customer Success team and is in search of compassionate, customer-focused professionals to join our ranks. The role of an Enterprise Customer Success Manager encompasses various responsibilities, including onboarding Enterprise clients and ensuring their success, as well as nurturing relationships with existing customers to enhance the value they derive from partnering with Miro. Your contribution will be significant as you assist our clients in achieving their visual collaboration goals by fostering meaningful connections from their initial engagement with Miro.

Key Responsibilities

  • Oversee a portfolio of approximately 50-70 Enterprise clients.
  • Enhance customer retention metrics, focusing on adoption, retention, and engagement.
  • Become a champion of Miro's products, guiding clients towards their desired outcomes through scalable engagements.
  • Assess, enhance, and manage the overall health status of each client.
  • Facilitate Miro product adoption by leading onboarding processes for new clients and teams.
  • Ensure clients receive maximum value from Miro, providing insights through tech-touch activities such as webinars, email campaigns, and user meet-ups.
  • Develop playbooks and contribute to strategies for onboarding new clients and fostering customer growth and renewal to guarantee ongoing success.

Qualifications

  • Minimum of 2 years in a customer success role managing complex accounts, preferably in a SaaS environment.
  • Exceptional written and verbal communication skills.
  • Fluency in both English and Spanish (written and verbal).
  • Enthusiastic about contributing to the development of Scaled Customer Success processes.
  • A quick learner capable of thriving in a dynamic startup atmosphere.
  • Proactive approach with excellent time management abilities.
  • Willingness to travel internationally as needed.

Benefits

  • Comprehensive Medical, Dental, and Vision health benefits.
  • Competitive salary and flexible time-off policies.
  • 401k matching and stock options.
  • Complimentary lunches and office snacks.
  • Engage in a culture of learning that promotes professional growth alongside collaborative and thoughtful colleagues.
  • Join a distributed team across global offices.

About Miro

Miro is an online collaborative whiteboard platform that empowers distributed teams to work effectively together, facilitating brainstorming sessions, workshops, project planning, product design, and agile ceremonies. Trusted by a range of global companies, Miro fosters a culture of collaboration and innovation, striving to create an inclusive environment where diverse teams can thrive.



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