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Enterprise Customer Success Lead
2 months ago
Position: Customer Success Manager
Location: Los Angeles, with significant travel throughout the area
Employment Type: Full-Time
About Us:
Amira Learning and Istation have combined forces to become the foremost provider of AI-driven educational solutions. This collaboration merges two industry leaders in literacy education, currently impacting 4 million students. Together, we leverage our extensive expertise to meet and exceed the expectations of educators worldwide.
Role Overview:
We are in search of a Customer Success Manager with hands-on experience in the K-12 education sector. This role involves cultivating relationships with educational district leaders, facilitating the onboarding of new clients, and engaging in data-informed discussions about literacy support. This is a customer-facing role focused on individual contributions.
Key Responsibilities:
- Establish Trusting Relationships
- Account Management for Increased Engagement
- Product Knowledge & Feedback
- Utilize Product Data for Enhanced Value
- Proactive Risk Management
Qualifications:
- Bachelor's degree or relevant experience.
- Experience in educational leadership, preferably within K-12.
- Minimum of 2 years in customer success, ideally in the Education SaaS sector.
- Experience in implementing software solutions in educational contexts.
- Demonstrated success with high renewal rates and achievement of growth targets.
- Strong interpersonal, written, and verbal communication skills.
- Preferred: Experience in a startup environment.
- Competitive Salary
- Comprehensive medical, dental, and vision coverage
- 401(k) plan with company matching
- Flexible time-off policy
- Equity ownership opportunities
- Innovative work environment
- Chance to contribute to the educational success of children globally
Amira Learning is dedicated to serving a diverse array of students and educators across the nation. We believe in equitable access to high-quality education and recognize that a diverse team is essential to achieving this goal. Amira Learning is proud to be an equal-opportunity employer.
Note:
For those interested in the Customer Success Manager position, please submit your application through our designated platform.
