Beverage Service Specialist

2 weeks ago


Glendale, Arizona, United States Ddcaz Full time

Location: DDC - Glendale, AZ

Position Title: Service Bartender

Job Overview:

Role Summary:

Under the direct guidance of the Food & Beverage Supervisor, the Service Bartender is responsible for ensuring smooth and courteous beverage service. This includes welcoming guests, anticipating their needs, and delivering knowledgeable and safe drink service while maintaining a professional demeanor.

Key Responsibilities:

  1. Demonstrate extensive knowledge of spirits, wines, champagnes, and cocktails.
  2. Ensure compliance with all relevant laws and regulations pertaining to Food & Beverage service.
  3. Maintain a clean, organized, and sanitized workspace, adhering to health and safety codes.
  4. Train new team members and assist bar backs in their duties.
  5. Accurately know drink prices and follow proper measurement protocols.
  6. Learn and apply the steps of service for food offerings at the bar.
  7. Serve alcoholic and non-alcoholic beverages while ensuring adherence to legal drinking age regulations.
  8. Process bills and accept payments, demonstrating basic math skills.
  9. Provide exceptional customer service to guests and beverage servers.
  10. Maintain cleanliness in the casino environment by regularly cleaning and organizing the area.
  11. Keep the bar top free of debris and clutter.
  12. Adhere to all relevant alcohol laws and internal controls.
  13. Respond promptly and courteously to guest requests.
  14. Exhibit an outgoing personality and a commitment to guest satisfaction.
  15. Operate the Point of Sale (POS) cash register efficiently.
  16. Restock self-service stations as needed.
  17. Learn and consistently apply standard service techniques.
  18. Monitor guests for signs of intoxication and follow appropriate procedures if necessary.
  19. Maintain good communication with team members and foster a positive work environment.
  20. Collaborate with other departments to ensure seamless service delivery.
  21. Exemplify the company’s service standards and values in all interactions.
  22. Adapt to changes in job responsibilities as directed by management.

Qualifications:

Minimum Requirements:

  • High school diploma or GED preferred.
  • Recent bartending experience in a recognized establishment or completion of six months in a bar back position.
  • Must be at least 18 years old and pass a pre-employment drug/alcohol screening.
  • No felony or theft convictions.

Knowledge, Skills, and Abilities:

  • Understanding of bartending operations and customer service principles.
  • Familiarity with various bar items and liquors.
  • Proficiency in POS systems and cash handling.
  • Ability to obtain a Food Handlers card and TIPS certification.
  • Strong communication skills in Basic English.
  • Ability to work effectively in a fast-paced environment.
  • High energy and enthusiasm for guest service.

Physical Requirements:

Must be able to stand for extended periods, lift up to 100 pounds, and perform various physical tasks associated with bartending.

Work Environment:

Work is conducted in a bar and casino setting, with exposure to high noise levels and second-hand smoke. Flexibility in scheduling is required, including evenings, weekends, and holidays.



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