Deposit Accounts Document Specialist

1 week ago


Malvern, Arkansas, United States Malvern National Bank Full time
Job Description

Job Summary: We are seeking a highly skilled and detail-oriented Deposit Accounts Document Specialist to join our team at Malvern National Bank.

Key Responsibilities:

  • Provide exceptional customer service to internal and external customers, ensuring timely and accurate assistance.
  • Stay informed about all deposit products offered by the bank, including loans, credit cards, and investment services.
  • Support retail teams by demonstrating knowledge of customer service representative (CSR) procedures and responsibilities.
  • Utilize the Relationship Management System for customer account management, ensuring compliance with all customer information procedures and regulations.
  • Process new account documents efficiently and accurately, handling stop payments, account monitoring, and other related tasks.
  • Collaborate with team members and provide backup support when needed, maintaining customer confidentiality and upholding bank operations.
  • Perform additional duties as assigned, including participating in sharing ideas to improve organizational efficiency and engaging in volunteer opportunities supported by the bank.

Requirements:

  • High school diploma or equivalent.
  • Associate's Degree or relevant work experience in financial or business fields.
  • Minimum of one year working in a bank or financial institution.

Preferred Skills and Abilities:

  • Demonstrated ability to support supervision and work in a team environment.
  • Excellent communication and organizational skills.
  • Proficiency in using standard office equipment and MS Office applications.
  • Ability to multitask and manage tasks effectively.
  • Adherence to policies, laws, and regulations.
  • Physical ability to perform job duties as described.

Work Environment:

The work environment is typical of an office setting with moderate noise levels and no harmful conditions present.

EOE Statement:

Malvern National Bank is dedicated to creating an inclusive workplace where all qualified applicants will receive equal employment opportunities without discrimination based on various factors.



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