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Client Engagement Specialist

2 months ago

Malvern, Arkansas, United States Infinia Search Inc Full time
Client Engagement Specialist

Overview: This position is centered around managing incoming communications, fulfilling client inquiries, resolving account-related challenges, and offering digital support. The specialist may also handle escalated issues.

Key Responsibilities:

  • Provide outstanding client support through proficient relationship management capabilities.
  • Serve as the main point of contact for clients, adhering to established protocols to address their requirements and conducting investigations for intricate questions.
  • Exhibit autonomy by leveraging various resources to identify solutions and record feedback for service enhancement.
  • Utilize a consultative method to present products and services to clients.
  • Carry out additional tasks as required.

Requirements:

  • At least two years of pertinent work experience, preferably in client services.
  • Bachelor's degree or an equivalent mix of education and experience.

Training Information:

  • Duration: 4 weeks (with potential for additional training if necessary)
  • Work Arrangement: Hybrid (remote work on designated days, in-office on others)
  • Working Hours: Standard schedule of 8:30am-5:00pm
  • Attendance Requirement: 100% attendance expected

Post-Training Work Schedule:

  • Mon-Fri 9:30am-6:00pm (shifts may vary based on experience)
  • Typical work week: 37.5 hours; overtime available as necessary
  • Mandatory overtime during peak times
  • Internet Requirements: Minimum 40Mbps download and 10Mbps upload speed while connected to VPN.
  • Internet stipend available for contractors.

About Infinia Search:
Infinia Search is a search firm dedicated to building relationships, emphasizing talent, curiosity, and a robust work ethic to achieve exceptional outcomes for both clients and candidates.