Retail Sales Support Specialist

2 days ago


Elizabeth, New Jersey, United States Altice USA Full time
Optimize Your Career with Optimum

We are seeking a highly motivated and customer-focused Retail Sales Support Specialist to join our team at Optimum. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, promoting our products and services, and maintaining a clean and organized store environment.

Responsibilities:
  • Provide strong product knowledge and support to customers, answering questions and addressing concerns in a timely and professional manner.
  • Constantly scan the sales floor to ensure counters, devices, and accessories are accessible, clean, and functioning, reporting any exceptions to leadership.
  • Greet customers, identify sales opportunities, and connect them with sales consultants in a timely manner.
  • Perform non-sales customer service transactions, including equipment returns and swaps, customer pickup for buy-online-pick-up in-store order fulfillment.
  • Serve as an in-store expert for Mobile support, providing post-sales support for device data transfers and phone number ports.
  • Support the onboarding of Mobile customers, assisting with account setup, data transfer, and mobile device education.
  • Assist with inventory and merchandising responsibilities, including receiving inventory, stocking the back of house, and conducting weekly cycle counts.
Requirements:
  • High School diploma or equivalent.
  • Minimum one year of work experience.
  • Willingness to work a flexible schedule, including evenings, weekends, and holidays.
  • Ability to carry and lift up to 25-pound boxes and remain in a stationary position for prolonged periods.
  • Knowledge of Microsoft Word, Excel, and Outlook.

At Optimum, we're driven by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. We're committed to empowering our employees to take responsibility and solve problems proactively. If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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