Solutions Consultant

2 days ago

Cranberry Isles, Maine, United States FedEx Full time
About FedEx Supply Chain

FedEx Supply Chain is a leading provider of third-party logistics services, offering a diverse portfolio of solutions that enable businesses to optimize their logistics processes. With a proven track record of innovation and operational excellence, we take a consultative approach to help our customers achieve their goals.

Our Mission

We strive to deliver leading solutions that provide flexibility, scalability, and cost-effectiveness for our customers. Our team of experts works closely with customers to understand their unique needs and develop tailored solutions that meet their requirements.

Key Responsibilities
  • Align IT, Engineering, and Operations capabilities to form a solution that meets customer needs.
  • Support the development of Statements of Work with customers, ensuring clear understanding and communication of customer requirements, service levels, and integration points.
  • Review customer contract documents, technical specifications, and data analytics to ensure correct operating models are designed and technologies selected to support customer requirements.
  • Support customer meetings, develop presentations communicating solutions for pre- and post-sales, showcasing in-depth knowledge of FSC technical processes and operations.
  • Perform or lead teams for IT system identification, gap analysis, and provision of potential customers with full integrated supply chain solutions.
  • Guide and consult with implementation teams responsible for delivering solutions using FedEx-developed products and WMS solutions.
  • Work with customer implementation teams to resolve issues and collaborate with product management teams to deliver solutions within timelines.
  • Respond to new business and customer enhancement opportunities, including response documents and inputs into pricing of strategic business solutions.
  • Communicate difficult issues and organize teams to work together to solve issues quickly.
  • Engage Sales, Operations, IT, and other stakeholders to validate new business scope and solution design.
  • Collaborate with implementation and product development agile teams to define and review solution specifications for core and edge product enhancements and deliverables.
  • Communicate project status, concerns, and risks to all levels of leadership, providing scientific data for timely decision-making.
  • Act as a customer advocate for products and solutions, working with architects and product managers to develop comprehensive products that incorporate solution requirements to support implementation, core, and edge capabilities.
  • Collaborate with implementation teams to determine cross-program impacts, interdependencies of work, priorities, capacity, plans for communication, coordination, and delivery of implementation.
  • Interact with product managers and implementation agile teams to review demos, validate critical aspects of solutions, and ensure the right systems solutions are needed for customer implementations.
  • Build relationships and influence leadership, customers, architects, product managers, and customer implementation teams to deliver solutions that conform to repeatable standards.
  • Establish, maintain, and update strategies (methodologies, processes, standards, tools, services) used in customer implementations.
  • Partner with IT and business teams to ensure timely customer value delivery.
  • Ensure FedEx brand standards are upheld, particularly in the delivery of customer-facing standards.
Requirements
  • Bachelor's degree in Science, Technology, Engineering, or Math required, with 6-8 years of experience as a minimum.
  • Additional four years of relevant experience working as a key member of a project team developing business processes, solutions, creating business requirements, and delivering business capabilities may be considered in lieu of a degree.
  • Experience in Warehouse Management Systems, specifically in Manhattan Warehouse Management Operating System (WMOS), is preferred.
  • Experience in designing end-to-end solutions, including operational engineering, systems, implementation, customizations, and enhancements with Enterprise Warehouse Management Systems (WMS) for 3PL customers.
  • Demonstrate good understanding of Warehouse Management-related business process flows.
  • Understanding of Manhattan system process flows is desired.
  • Knowledge of typical integrations, such as between an ERP and WMS systems.
  • Experience developing and presenting analysis, strategy, and findings to senior company leaders.
  • Knowledge of conveyance, automatic sortation equipment, material handling equipment, and product storage systems is desirable.
  • Excellent written and verbal communication and presentation skills.
  • Excellent stakeholder management skills with emphasis on customer service.
  • Strong team player.
  • Knowledge of Agile and Lean values/concepts.
  • Uses solutions-based thinking in problem-solving, asking probing questions, and looking for underlying issues.
  • Strong influencing skills with customers to understand the system and capabilities for deliverables.
  • Strong verbal and written communication skills necessary to inform teams and stakeholders.
  • Business acumen and ability to understand the larger company strategy.
  • Software skills, including use of Microsoft Office and web-based applications.
Physical/Cognitive Requirements

With or without accommodation:

  • Ability to follow policies and procedures.
  • Ability to read, write, and interpret information.
  • Ability to add, subtract, multiply, and divide.
  • Ability to use hands to manipulate, handle, or feel.
  • Ability to sit, walk, or stand for up to 8 hours per day.
  • Must possess visual acuity, i.e., close, distance, and color vision, depth perception, and the ability to adjust focus.

FedEx Supply Chain is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. The FedEx Supply Chain is committed to providing access, equal opportunity, and reasonable accommodation for qualified individuals with disabilities in its application procedures, hiring, and other terms and conditions of employment. To request a reasonable accommodation, please contact.

**Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors, including but not limited to, market location and may vary depending on job-related knowledge, skills, education/training, and a candidate's work experience.**

Pay Range: Min Mid Max) Yearly

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