Solutions Consultant
2 weeks ago
FedEx Supply Chain is a leading provider of third-party logistics services, offering a diverse portfolio of solutions that enable businesses to optimize their logistics processes. With a proven track record of innovation and operational excellence, we take a consultative approach to help our customers achieve their goals. Our team of experts leverages best practices and the world-renowned FedEx network to deliver leading solutions that provide flexibility, scalability, and cost-effectiveness.
Our MissionWe are committed to providing exceptional service to our customers, while driving continuous improvement and innovation in our operations. Our goal is to be the trusted partner of choice for businesses seeking to optimize their logistics processes.
Job SummaryThe Solutions Advisor will play a key role in our team, working closely with customers to understand their needs and develop tailored solutions to meet their goals. This role requires a strong understanding of logistics processes, as well as excellent communication and problem-solving skills.
Key Responsibilities- Align IT, Engineering, and Operations capabilities to form a solution that meets customer needs.
- Support the development of Statements of Work with customers, ensuring clear understanding and communication of requirements.
- Review customer contract documents, technical specifications, and data analytics to design correct operating models and select technologies.
- Support customer meetings, develop presentations, and communicate solutions for pre- and post-sales.
- Perform or lead teams for IT system identification, gap analysis, and potential customer solutions.
- Guide and consult with implementation teams to deliver solutions using FedEx-developed products and WMS solutions.
- Work with customer implementation teams to resolve issues and collaborate with product management teams to deliver solutions on time.
- Respond to new business and customer enhancement opportunities, including response documents and pricing inputs.
- Communicate difficult issues and organize teams to solve problems quickly.
- Engage Sales, Operations, IT, and other stakeholders to validate new business scope and solution design.
- Work with implementation and product development agile teams to define and review solution specifications for core and edge product enhancements and deliverables.
- Communicate project status, concerns, and risks to all levels of leadership, providing scientific data for timely decision-making.
- Act as a customer advocate for products and solutions, working with architects and product management for comprehensive products that incorporate solution requirements.
- Collaborate with implementation teams to determine cross-program impacts, interdependencies, capacity, plans for communication, coordination, and delivery of implementation.
- Interact with product managers and implementation agile teams to review demos and validate critical aspects of solutions and ensure the right systems solutions for customer implementations.
- Build relationships and influence leadership, customers, architects, product managers, and customer implementation teams to deliver solutions that conform to repeatable standards.
- Establish, maintain, and update strategy (methodology, processes, standards, tools, services) used in customer implementations.
- Partner and collaborate with IT and business teams to ensure timely customer value delivery.
- Ensure FedEx brand standards are upheld, particularly in the delivery of customer-facing standards.
- Bachelor's Degree in Science, Technology, Engineering, or Math required, with 6-8 years of experience as a minimum.
- Additional four (4) years of relevant experience working as a key member of a project team developing business processes, solutions, creating business requirements, and delivering business capabilities may be considered in lieu of a degree.
- Experience in Warehouse Management Systems, specifically in Manhattan Warehouse Management Operating System (WMOS), is preferred.
- Experience in designing end-to-end solutions, including operational engineering, systems, implementation, customizations, and enhancements with Enterprise Warehouse Management Systems (WMS) for 3PL customers.
- Demonstrate good understanding of Warehouse Management related business process flows.
- Understanding of Manhattan system process flows is desired.
- Knowledge of typical integrations, such as between an ERP and WMS systems.
- Experience developing and presenting analysis, strategy, and findings to Senior Company Leaders.
- Knowledge of conveyance, automatic sortation equipment, material handling equipment, and product storage systems is desirable.
- Excellent written and verbal communication and presentation skills.
- Excellent stakeholder management skills with emphasis on customer service.
- Strong team player.
- Knowledge of Agile and Lean values/concepts.
- Uses solutions-based thinking in problem-solving, asking probing questions, and looking for underlying issues.
- Strong influencing skills with customers to understand the system and capabilities for deliverables.
- Strong verbal and written communication skills necessary to inform teams and stakeholders.
- Business acumen and ability to understand the larger company strategy.
- Software skills, including use of Microsoft Office and web-based applications.
With or without accommodation:
- Ability to follow policies and procedures.
- Ability to read, write, and interpret information.
- Ability to add, subtract, multiply, and divide.
- Ability to use hands to manipulate, handle, or feel.
- Ability to sit, walk, or stand for up to 8 hours per day.
- Must possess visual acuity, i.e., close, distance, and color vision, depth perception, and the ability to adjust focus.
FedEx Supply Chain is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. The FedEx Supply Chain is committed to providing access, equal opportunity, and reasonable accommodation for qualified individuals with disabilities in its application procedures, hiring, and other terms and conditions of employment. To request a reasonable accommodation, please contact.
**Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors, including but not limited to, market location and may vary depending on job-related knowledge, skills, education/training, and a candidate's work experience.**
Pay Range: 73,235.00 (Min) - 106,097.00 (Mid) - 138,959.00 (Max) Yearly
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