Sr. Technical Trainer

6 days ago

Cranberry Township, United States Omnicell Full time
Job Description

Senior Clinical Onsite Trainer

The Omnicell Clinical Onsite Trainer will serve as Omnicell’s implementation education and solutions consultant. The Clinical Onsite Trainer provides preceptor education and clinical workflow support for internal and external customers throughout North America. Partnering with the field implementation organization, this position develops customer relationships, conducts customer workflow analysis, and recommends education and troubleshooting strategies, when needed, to help resolve customer issues.

Responsibilities

  • Ensure successful clinical adoption of Omnicell solutions
  • Plan for, coordinate, and lead preceptor education sessions for physicians, nurses, and other healthcare users
  • Perform workflow analysis, provides consulting on workflow changes that need to occur with the implementation of new functionality solutions and validates post-go-live to resolve gaps or outstanding issues.
  • Partner with the Instructional Design team to design, develop, and deliver training that meets customer and employee needs.
  • Participate in developing quality measurement tools to ensure that documentation and training are accurate and understandable from a user standpoint.
  • Gather information from multiple resources, including cross-functional teams, to understand the enhancements and changes for each new product release.
  • Design and prepare role-based education plans to support the specific solutions being implemented
  • Develop or oversee the production of classroom handouts, instructional materials, job aids and manuals
  • Configure the training environment to prepare for use in the classroom
  • Direct structured learning experiences and monitor for their quality results
  • Provide input to new hire training and ongoing user training during system changes and upgrades
  • Act as lead for special projects, critical accounts, or other high-stakes projects
  • Analyze data results from surveys and create educational improvement plans
  • Utilize tools to evaluate the effectiveness of current educational practices including printed training materials and onsite training. Aggregate resulting data, analyze and create an improvement plan within a reasonable timeframe
  • Lead continuous improvement projects utilizing proven methodology, to enhance the Customer Onsite Training team methods and processes for increased efficiency
  • Participating in cross-functional team meetings, conducting needs analysis and guiding content development for training execution and delivery
  • Provides consultative Best Practice recommendations
  • Mentor new team members

Required Knowledge And Skills

  • Demonstrates excellent presentation and training facilitation skills (against standard Omnicell Facilitation of Learning competency)
  • Ability to mentor all new staff to role
  • Ability to measure and evaluate staff training needs
  • Strong interpersonal, organizational, leadership, and prioritization skills
  • Self-motivated and accountable
  • Maintaining a flexible schedule to accommodate clinical hours for training
  • Foster a positive and collaborative environment within the team
  • Ability to train on all supported product lines (e.g., AWS, XT, Rx or RN).
  • Skilled in delivering draining on all differentiators (e.g., SinglePointe, Anywhere RN, etc.).

Required Qualifications

  • Clinical experience in pharmacy and/or nursing
  • 5 years of demonstrated clinical education/consulting experience in acute/non-acute settings
  • 3 years of demonstrated experience working with Omnicell products and solutions
  • Experience leading educational process for large, multisite accounts
  • Experience working interdepartmentally, engaging key players throughout multiple disciplines

Work Conditions:

  • Position is field-based.
  • Position requires 70% or more overnight travel.
  • Will require long periods of both sitting, standing, and staring at computer screens.

About Us

Since 1992, Omnicell has been committed to transforming pharmacy care through outcomes-centric innovation designed to optimize clinical and business outcomes across all settings of care. We strive to be the healthcare provider’s most trusted partner by our guiding promise of “Outcomes. Defined and Delivered.”  

Our comprehensive portfolio of robotics, smart devices, intelligent software, and expert services is helping healthcare facilities worldwide to improve business and clinical outcomes as they move closer to the industry vision of the Autonomous Pharmacy. 

Our guiding principles inform everything we do: 

  • As Passionate Transformers, we find a better way to innovate relentlessly. 
  • Being Mission Driven, we consistently deliver on our promises. 
  • Our Entrepreneurial spirit makes the most of EVERY opportunity for innovation. 
  • Understanding that Relationships Matter creates synergies that yield the greatest benefits for all.
  • In Doing the Right Thing, we lead by example in ALL we do. 

We value creating an inclusive culture and a healthier world through ESG initiatives, Employee Impact Groups, learning, well-being programs, and more. Join us in transforming the pharmacy care delivery model, making patient care safer and smarter for all.

About The Team

Omnicell is dedicated to fostering a diverse and inclusive workplace. We welcome applications from all individuals, valuing a wide range of perspectives and backgrounds. As an equal opportunity employer, we do not discriminate based on race, gender, religion, sexual orientation, gender identity, national origin, veteran status, or disability. We are committed to making our recruitment process accessible to everyone. We offer support and reasonable adjustments for individuals with disabilities during our hiring process. If you need assistance, please contact us at Recruiting@omnicell.com .

At Omnicell, respect for privacy and confidentiality is paramount. We adhere to strict policies to prevent discrimination or retaliation against those who engage in open conversations about compensation. However, employees privy to compensation information as part of their job role are expected to maintain confidentiality, except in specific circumstances outlined by law, such as during formal complaints, investigations, or as required by legal obligations.

Please note that Omnicell reserves the right to modify job roles and responsibilities as needed to meet our organization's evolving needs and drive our mission forward.

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