Bilingual Spanish Speaking Lead Customer Service Representative

1 week ago


Tampa, Florida, United States Fifth Third Full time
About the Role

Fifth Third Bank is seeking a highly skilled and experienced Customer Service Lead to join our team. As a Customer Service Lead, you will be responsible for providing exceptional customer service to our clients, resolving complex issues, and leading a team of Customer Service Representatives.

Key Responsibilities
  • Customer Service: Provide premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times.
  • Rapport Building: Develop a strong rapport with the customer base, greet customers by name, have knowledge of account ownership, and display a caring attitude.
  • Problem Resolution: Act with confidence by answering or finding the answers to customer questions and finding solutions to customer issues.
  • Confidentiality: Maintain a position of trust and responsibility by keeping all customer business confidential.
  • Leadership: Demonstrate the ability to establish self as a leader and work in a team environment with the ability to interact well, and in a positive manner, with co-workers and management.
Requirements
  • Education: High school diploma/GED.
  • Experience: Minimum of 3 years of CSR experience.
  • Skills: Ability to demonstrate advanced math functions, communicate effectively, and work in a team environment.
About Fifth Third Bank

Fifth Third Bank is a leading financial institution committed to providing exceptional customer service and promoting an inclusive culture. We are proud to offer a dynamic and supportive work environment that values diversity, equity, and inclusion.



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