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Customer Service Representative

2 months ago

Tampa, Florida, United States Saint-Gobain Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Specialist to join our team at Saint-Gobain. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner.

Key Responsibilities
  • Respond to customer inquiries via phone, email, and other communication channels
  • Investigate and resolve customer complaints and issues in a fair and timely manner
  • Provide product information and support to customers
  • Process customer orders and ensure accurate and timely fulfillment
  • Collaborate with internal teams to resolve customer issues and improve overall customer experience
  • Stay up-to-date with product knowledge and company policies to provide accurate and informed responses to customers
Requirements
  • Bilingual (English/Spanish) oral and written communication skills
  • Excellent customer service skills, with a focus on providing friendly, courteous, and professional service
  • Proficient with Microsoft Windows 2000/XP Professional
  • SAP experience a plus
  • Ability to read and interpret documents, calculate figures, and organize and prioritize work
  • Strong work ethic, with a focus on attendance and punctuality
About Saint-Gobain

Saint-Gobain is a leading global company with a rich history and a commitment to innovation and customer satisfaction. Our team members are passionate about delivering exceptional service and support to our customers, and we are seeking a talented and dedicated individual to join our team.