Bilingual Customer Support Specialist

2 weeks ago


Tampa, Florida, United States Arlo Henderson - State Farm Agency Full time
Position Overview

Arlo Henderson - State Farm Agency is seeking a dedicated and compassionate professional to fill the role of Bilingual (Spanish/English) Customer Service Representative. This position is primarily focused on delivering exceptional customer service for a reputable State Farm Agent.

If you possess a natural ability for customer engagement and have a keen understanding of client needs, this role is tailored for you. As a Customer Service Representative, your efforts will play a crucial role in fostering customer loyalty and enhancing the overall experience for State Farm Insurance clients.

Key Responsibilities:

  • Answer incoming calls and warmly welcome clients.
  • Build and maintain customer relationships, ensuring follow-up as necessary.
  • Deliver prompt, accurate, and friendly service, addressing inquiries related to insurance availability, eligibility, coverage options, policy modifications, claims, and billing.
  • Utilize a customer-centric, needs-based approach to inform clients about various insurance options.

What You Will Receive:

  • Competitive Base Salary with Commission/Bonus opportunities
  • Paid Time Off including vacation and personal/sick days
  • Health Benefits - Concierge Doctor Program or a $200 Allowance after 60 Days
  • Valuable industry experience
  • Opportunities for professional growth and advancement within the agency

Qualifications:

  • Must be able to obtain a Florida 4-40 Customer Representative License
  • Must be able to obtain a Florida 2-20 or 20-44 Property and Casualty License
  • Must be able to obtain a Florida 2-15 Life, Health, and Variable Annuities License
  • Bilingual in English and Spanish is preferred
  • Exceptional communication skills - written, verbal, and listening
  • Self-motivated and detail-oriented
  • Proactive problem-solving abilities
  • Ability to work collaboratively in a team setting
  • Skilled in assessing customer needs and conducting effective interviews
  • Capable of establishing rapport with clients

This role is with an independent contractor agent of State Farm, not with State Farm Insurance Companies. Employees of State Farm agents must successfully complete any required licensing and training programs. State Farm agents are independent contractors who hire their own staff, and their employees are not employees of State Farm.



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