Systems Analyst II
2 days ago
At Elevance Health, we are seeking a highly skilled Systems Analyst II to join our team. As a Systems Analyst II, you will play a critical role in defining project scope and managing the defined scope. You will work closely with business stakeholders and IT teams to ensure that technical solutions meet business needs.
Key Responsibilities:
- Define functional, usability, reliability, performance, and support requirements of a system
- Act as a business subject matter expert and liaison between business and IT
- Provide link between technical and business views of the system
- Lead system requirements definition, design, testing, training, and implementation support
- Apply use of tools to define requirements and documentation
- Provide analysis of efficiencies related to system enhancements/automation
- Work with IT learning organization to assist in development of system training documentation and provide training to end users
- Assist with developing use cases
- Support SharePoint platforms and multiple environments (Development, UAT, Production)
- Provide front-line support for application issues; manage tickets assigned to a team
- Work with customer to gather requirements for issues or new features
- Facilitate review of Change Requests (CR's) and Technical Direction Letters (TDLs)
- Maintain repository for requirements, develop test cases/scripts for testing, perform manual and automated testing, and help with User Acceptance Testing
- Perform validation of production changes
- Assist with application password changes, application patching and application patch checkout
- Work closely with Leadership, Product Owner, Product Manager, and Agile Teams to create, manage, and maintain user stories in Jira; perform system demos
- Create and maintain a variety of documentation: application, technical, business, audit, standard operating procedures, desk operating procedures, team, and other documentation
- Support audits and be available on call as needed
Requirements:
- BA/BS degree in Information Technology, Computer Science, or related field of study
- Minimum of 1-year related experience; or any combination of education and experience, which would provide an equivalent background
- Experience using and supporting SharePoint strongly preferred
- Experience with Microsoft Excel, Word, PowerPoint, and PowerBI strongly preferred
- Agile SAFe experience strongly preferred
- Jira, Zephyr, Confluence experience strongly preferred
- Test Automation experience strongly preferred
Location: Baltimore, MD; East Syracuse, NY
Salary Range: $62,960 to $99,162
Benefits: Comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401(k) contribution
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