Operations Manager for Hydrogen Fueling Stations

4 weeks ago

Irvine, California, United States Iwatani Corporation of America Full time

Job Summary:

As an Operations Manager for hydrogen fueling stations, you will oversee the day-to-day operations of multiple fueling stations located throughout Southern and Northern California. Your primary objective will be to ensure efficient and safe fueling operations while delivering exceptional customer service.

Responsibilities:

  • Operational Management:
    • Oversee the day-to-day operations of multiple fueling stations
    • Work with Maintenance Manager to implement and enforce standard operating procedures (SOPs) for fueling, maintenance, and inventory management
    • Work with the HSE Manager to train the technician team on and enforce all safety policies and procedures
    • Coordinate maintenance activities scheduled by the Maintenance Manager (PMs, CMs, and compliance tasks) to ensure they are completed correctly and on time
    • Hire, direct, and audit the work of contractors at the stations for services such as security, internet access, pets control, hazardous waste, safety compliance, gardening, and equipment maintenance
    • Assist with planning and execution of reliability improvement projects initiated by the engineering team
    • Ensure the team completes all assigned daily rounds and check-sheets
  • Team Leadership:
    • Recruit, train, and mentor hydrogen fueling station technicians and support staff
    • Set performance expectations, provide feedback, and conduct regular performance evaluations
    • Ensure the entire operations team follows company policies, safety regulations, and local, state, and federal laws
    • Foster a positive work environment that promotes teamwork, collaboration, and employee development
    • Conduct regular team meetings to communicate goals, targets, and operational updates
  • Customer Service Excellence:
    • Ensure high levels of customer satisfaction by delivering exceptional service standards
    • Develop and maintain customer service protocols, ensuring prompt and courteous resolution of customer issues
    • Monitor customer feedback, reviews, and ratings to identify trends and implement improvements
  • Compliance and Safety:
    • Responsible for ensuring all stations are in full compliance with required elements of permits, business licenses and state agency requirements
    • Maintain records, reports, and documentation related to compliance and safety measures
    • Conduct onsite safety observations and audits

Requirements:

Bachelor's degree in Business Administration, Management, Engineering or a related field (or equivalent work experience)

5+ years of experience in operations management in one of the following industries – hydrogen fueling or production, CNG fueling, Oil &Gas, petrochemical, industrial gas, or field service & repair of heavy machinery

Strong knowledge of industrial operations and maintenance best practices, safety protocols, and regulatory compliance

Knowledge of OSHA regulations for Lock-out / Tag-out, Hazardous Work Permit, and Confined Space Entry

Experience operating facilities that require compliance with OSHA Process Safety Management (PSM) is preferred

Excellent leadership and people management skills

Exceptional customer service orientation and problem-solving abilities

Strong analytical and decision-making skills

Excellent communication and interpersonal skills

High proficiency in using computer systems and software for reporting and analysis including MS Office

Flexibility to travel to fueling stations as required

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