Business Development Manager

4 days ago


Raleigh, North Carolina, United States Stericycle Full time
Account Manager

Job Summary:

The Account Manager plays a critical role in maintaining and developing existing customer relationships, driving business growth, and ensuring customer satisfaction. This position requires a strong understanding of customer needs, a proactive approach to service delivery, and excellent communication skills.

Key Responsibilities:

  • Maintain and develop existing customer relationships through high levels of service, resulting in business growth and customer satisfaction.
  • Identify opportunities to introduce additional services, increasing revenue potential within each customer's business portfolio.
  • Liaise with customers to understand their requirements and provide tailored solutions.
  • Conduct regular client care visits to maintain a high-profile presence in the market and turn sales relationships into long-term partnerships.
  • Formulate strategies to retain customers where revenue may be decreasing, using out-of-the-box thinking and collaboration with the Operations team.
  • Complete standard weekly and quarterly reports, as well as ad-hoc reporting requests.
  • Participate in sales and other training provided by Stericycle/Shred-It, as well as special projects and promotional campaigns under the direction of the District Sales Manager/Director of Sales.
  • Maintain a responsible approach to all security and safety matters related to Shred-it operations, following company policies and procedures at all times.

Requirements:

The ideal candidate will possess excellent communication and interpersonal skills, a strong understanding of customer needs, and a proactive approach to service delivery. They will be able to work independently and as part of a team, with a focus on driving business growth and customer satisfaction.



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