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Collection Specialist
2 months ago
We are seeking a highly skilled Collection Specialist to join our team at S & S Home Health Care Agency. In this role, you will be responsible for monitoring accounts to identify outstanding payments and communicating with clients regarding the collection of those funds.
Key Responsibilities- Account Review: Conduct thorough reviews of accounts to discover overdue payments and identify opportunities for collection.
- Client Communication: Develop and maintain strong relationships with clients to effectively communicate the need for payment and negotiate payment plans.
- Payment Collection: Collect payments from clients and ensure accurate and timely processing of payments.
- Documentation: Maintain accurate and up-to-date documentation of account status and collection efforts.
- Reporting: Provide regular reports on collection activity and present to management.
- Recruitment and Staffing: Assist with recruitment and staffing efforts, including job posting and advertising, screening and interviewing, and onboarding new hires.
- Employee Relations: Provide support for staff issues, including conflict resolution, employee support, and policy enforcement.
- Compliance and Regulatory Issues: Ensure compliance with relevant laws and regulations, including licensing and certification, health and safety regulations, and employment law.
- Training and Development: Organize training programs to enhance skills and knowledge of employees, including professional development, continuing education, and leadership training.
- Compensation and Benefits: Assist with salary administration, benefits management, and payroll processing.
- Performance Management: Conduct performance reviews and provide feedback to employees, assist in setting performance goals, and develop programs to recognize and reward high-performing employees.
- Workforce Planning: Analyze and forecast staffing needs, develop strategies for replacing key staff members, and plan for future staffing needs.
- Employee Health and Wellness: Implement programs to promote physical and mental well-being, provide resources for employees dealing with personal or work-related issues.
- Record Keeping and Documentation: Maintain accurate and up-to-date employee records and compliance documentation.
- Strategic Planning: Collaborate with leadership to develop and implement HR strategies aligned with the agency's goals, manage organizational changes and transitions.
- Education: High school diploma/GED required, a college degree is preferred.
- Experience: Previous experience as a Collection Specialist or in a similar position.
- Skills: Understanding of collection techniques, knowledge of debt collection laws and regulations, familiarity with Microsoft Office, Excel, and computer databases, ability to work well under pressure, excellent communication and negotiation skills.
