Phlebotomy and Customer Service Specialist
3 weeks ago
Key Responsibilities:
- Provides complete and accurate patient scheduling, registration, insurance verification, ordering of tests and coordination of applicable screening, diagnostic, physician office and outpatient hospital services.
- Performs venipuncture and capillary specimen collection in an ambulatory setting.
- Documents all stages of specimen collection in required computer systems including investigating and processing orders, receiving specimens, canceling tests, running collection lists and producing and using reconciliation reports.
- Completes cleaning tasks utilizing regulatory standards.
- Performs maintenance and/or inventory of equipment and supplies according to unit/department standards.
- Registers patients accurately and efficiently.
- Supports inbound and outbound calls to or from patients, guests, or appropriate parties as needed to provide services.
- Verifies patient, guarantor, coverage and hospital account information.
- Prepares and/or releases records or orders in the e-Health record.
- Scans all necessary documents into appropriate medical record.
- Understands the importance of patient's medical information that is documented on paper.
- Completes assigned patient scheduling and registration work queues according to performance standards.
- Ability to resolve work queue issues and missing registration items via electronic medical record.
- Understands and supports Point of Service Collections.
- Performs all necessary functions needed to collect patient financial obligations.
Requirements:
- CPR Certification - American Heart Association (AHA) Basic Life Support, formerly Healthcare Provider (AHA Heart Saver courses for CPR are not accepted) required within 30 days of hire.
- One (1) year of clerical, customer service, or administrative support experience in a highly customer-oriented organization.
- One (1) year experience with basic keyboarding, personal computer use, and other office setting equipment.
- Previous phlebotomy or registration experience. Training will be provided upon hire.
- One (1) year of Epic (or equivalent Electronic Medical Record) experience.
Lancaster General offers a competitive benefits package, including:
- ~100% Tuition Assistance at The Pennsylvania College of Health Sciences
- ~ Paid Time Off and Paid Holidays
- ~ Shift, Weekend and On-Call Differentials
- ~ Health, Dental and Vision Coverage
- ~ Short-Term and Long-Term Disability
- ~ Retirement Savings Account with Company Matching
- ~ Child Care Subsidies
Penn Medicine Lancaster General Health is an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion or any other classification protected by law.
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