Hotel Operations Manager

6 days ago


Miami, United States Highgate Hotels Full time
Hotel Operations Director

Highgate Hotels is a leading hospitality management company with a portfolio of global properties representing an aggregate asset value exceeding $20B and generating over $5B in cumulative revenues. We are seeking a seasoned Hotel Operations Director to join our team in Key West, Florida.

Responsibilities
  • Conduct daily tours of operating departments to ensure optimal performance and make adjustments as needed.
  • Lead weekly staff meetings, including training sessions and review of sales and operations efforts.
  • Meet financial review dates and corporate directed programs in a timely manner.
  • Hold monthly financial reviews with department managers and supervisors.
  • Develop managers for future advancement through competency training and corporate sponsored training programs.
  • Participate in required M.O.D. coverage and maintain direct contact with management trainees.
  • Ensure compliance with Highgate Hotel policies and procedures and train new managers.
  • Oversee and assist in the budget process as required.
  • Ensure training in service standards is taking place in each department.
  • Assist in creating a positive team-oriented environment focusing on the guest.
  • Inspect rooms regularly with the Housekeeping Manager and Property Engineer.
  • Ensure complete processing of invoices daily and provide financial documents to the Corporate Office.
  • Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs.
  • Forecast monthly the hotel's financial position and analyze previous and projected data.
  • Prepare and conduct management interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s.
  • Motivate, coach, counsel, and discipline management personnel according to Highgate Hotel S.O.P.'s.
  • Perform other duties as requested by the Vice President or Regional Director of Operations.
Qualifications
  • At least 6 years progressive experience in a hotel or a related field.
  • Experience in Life Style hotels.
  • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
  • Effective communication and problem-solving skills.
  • Ability to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Maintain regular attendance in compliance with Highgate Hotel Standards.
  • Maintain high standards of personal appearance and grooming.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.


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