Overnight Hotel Auditor

2 weeks ago


Miami, United States Hotel Resource Full time

Industry: Hospitality - Hotel

Position: Overnight Hotel Auditor

Company: Hotel Resource

Category: Hospitality - Hotel

Education Required: High School Diploma

Employment Type: Full-Time

Supervisory Responsibilities: None

Key Responsibilities:

  • Conduct daily audits of guest accounts
  • Gather financial entries from various departments
  • Verify and reconcile discrepancies in financial records
  • Ensure accurate billing and charges on guest accounts
  • Prepare comprehensive management reports
  • Deliver exceptional customer service at all times
  • Greet and check-in guests, providing room assignments and accommodating special requests
  • Assist with pre-registration and reservation management
  • Maintain knowledge of reservation procedures and cancellation policies
  • Efficiently manage guest check-ins and check-outs with professionalism
  • Provide courteous and informative assistance to guests
  • Address guest complaints with care and escalate as necessary
  • Manage lost and found items, ensuring proper documentation
  • Communicate effectively with incoming shifts through detailed logs
  • Ensure all financial transactions are balanced at the end of each shift
  • Complete daily shift checklists as required

Job Overview: The Overnight Hotel Auditor plays a crucial role in delivering and enhancing guest satisfaction from the moment they arrive until their departure. This position involves auditing and balancing guest accounts, ensuring that all charges are accurately reflected. The Auditor is responsible for preparing management reports that detail occupancy rates, average daily rates, and revenue metrics. A thorough understanding of hospitality operations, including front desk management and reservation systems, is essential. The Overnight Hotel Auditor serves as the primary contact for guest inquiries and requests, striving to achieve a high level of guest satisfaction throughout their stay.



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