Hotel Concierge Manager

6 hours ago


Miami Florida, United States The Elser Hotel & Residences Full time
Head Concierge Job Description

The Elser Hotel & Residences is seeking a highly skilled and experienced Head Concierge to oversee the seamless operation of our concierge department. As a key member of our team, you will be responsible for ensuring a warm and welcoming environment for all residents and visitors.

Key Responsibilities:
  • Provide exceptional customer service and facilitate various owner and guest requests, including security and emergency response protocols.
  • Maintain current listings of local and area attractions, special events, and activities.
  • Provide information, maps, and directions as required.
  • Maintain lobby reader boards and property brochure racks.
  • Knowledge of all emergency procedures and the ability to assist and/or respond accordingly.
  • Provide personalized phone calls to VIPs and other designated guests welcoming them to the hotel.
  • Communicate all daily functions and their location in the hotel to assist and direct guests.
  • Assist the front desk when needed.
  • Assist guests with retrieval of packages.
  • Provide gift certificates for purchase.
  • Maintain in-room TV channel listings.
  • Show guestrooms and suites as needed.
  • Oversee cleanliness of lobby and entrance areas.
Requirements:
  • High School diploma or equivalent and/or at least one year of progressive experience in a hotel or a related field required.
  • Must have a valid driver's license for the applicable state.
  • Must have extensive knowledge of the area and be able to give directions clearly.
Compensation:

$25/Hr.


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