Hotel Concierge Manager

2 days ago


Miami, Florida, United States The Elser Hotel & Residences Full time
Concierge Department Lead

The Elser Hotel & Residences seeks a skilled Concierge Department Lead to oversee the seamless operation of our concierge team, ensuring a warm and welcoming environment for all residents and guests.

Responsibilities:
  • Provide exceptional customer service and facilitate various owner and guest requests, including security and emergency response protocols.
  • Maintain current listings of local and area attractions, special events, and activities.
  • Assist guests with information and reservations for restaurants, theater productions, airlines, automobile rentals, and other services.
  • Knowledge of emergency procedures and ability to assist and/or respond accordingly.
  • Communicate daily functions and their locations to assist and direct guests.
  • Assist the front desk and guests with package retrieval and gift certificates.
  • Maintain lobby cleanliness and entrance areas.
Requirements:
  • High School diploma or equivalent and/or at least one year of progressive experience in a hotel or related field.
  • Valid driver's license for the applicable state.
  • Extensive knowledge of the area and ability to give clear directions.
  • Problem-solving skills, analytical thinking, and adaptability.
  • Confidentiality and trustworthiness.

Compensation for this role: $25/Hr.


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