Hotel Operations Coordinator

7 days ago


Charleston, West Virginia, United States New Castle Hotels Full time
Job Summary

We are seeking a highly motivated and experienced Front Desk Supervisor to join our team at New Castle Hotels. As a Front Desk Supervisor, you will play a key role in delivering exceptional guest experiences and ensuring the smooth operation of our front office.

Key Responsibilities
  • Guest Centricity: Provide exceptional guest service, addressing concerns and elevating the guest experience to the next level.
  • Employee Development: Train and mentor new staff members, helping them to develop their skills and knowledge.
  • Leadership: Lead by example, demonstrating a strong work ethic and commitment to excellence.
  • Safety and Security: Ensure compliance with hotel safety and security policies and procedures, reporting any issues to maintenance and/or security.
  • Manager on Duty: Provide support to the front office team, covering shifts as needed.
Requirements
  • At least one-two year of progressive experience in a hotel front desk or customer-related position.
  • High school education and some college-related coursework.
  • Good verbal and written English communication skills, with a second language an asset.
  • Ability to handle cash and credit transactions, with proficiency in front office software.
  • Light work, exerting up to 20 pounds of force occasionally and/or up to 10 pounds frequently, with occasional need to lift, carry, push, pull, or move objects.


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