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Laundry Operations Manager

2 months ago

Charleston, West Virginia, United States The Mills House Hotel Full time

Job Summary:

The Mills House Hotel is seeking a highly skilled and experienced Laundry Operations Manager to join our team. As a key member of our hotel operations, the Laundry Operations Manager will be responsible for overseeing the daily operations of the laundry department, ensuring that all laundry services are provided to the highest standards of quality and efficiency.

Key Responsibilities:

  • Supervise and manage the laundry department, ensuring that all staff are trained and equipped to perform their duties effectively.
  • Develop and implement procedures to improve laundry efficiency, quality, and customer satisfaction.
  • Monitor and control laundry costs, ensuring that they are within budget.
  • Collaborate with other hotel departments to ensure seamless communication and coordination of laundry services.
  • Ensure that all laundry equipment is properly maintained and repaired in a timely manner.
  • Develop and implement policies and procedures to ensure compliance with hotel standards and regulations.
  • Conduct regular audits to ensure that all laundry services are provided in accordance with hotel standards.
  • Provide exceptional customer service to hotel guests and staff, responding promptly to their needs and concerns.

Requirements:

  • Previous experience in a laundry management role, preferably in a hotel or hospitality setting.
  • Strong leadership and supervisory skills, with the ability to motivate and train staff.
  • Excellent communication and interpersonal skills, with the ability to work effectively with staff and other hotel departments.
  • Ability to analyze data and make informed decisions to improve laundry efficiency and quality.
  • Strong problem-solving skills, with the ability to resolve conflicts and issues in a timely and professional manner.
  • Ability to work in a fast-paced environment, with a high level of attention to detail and organizational skills.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.