Front Desk Representative
1 week ago
As a Front Desk Agent with Shaner Hotels, you will have the chance to work in an energetic and dynamic environment. This role requires flexibility, excellent communication skills, and a commitment to providing exceptional guest experiences.
Responsibilities
- Process all check-ins and check-outs according to established hotel requirements.
- Handle guest complaints ensuring guest satisfaction.
- Generate, print, and distribute daily reports to designated departments/personnel.
- Resolve discrepancies on the room status report with Housekeeping.
Requirements
- High school graduate or equivalent.
- Minimum one year customer service experience; previous hotel experience preferred.
- Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
Estimated Salary: $35,000 - $45,000 per year, depending on location and experience.
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