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Customer Service Liaison
2 months ago
As a key member of our team at Select Source International, the Client Support Specialist will play a vital role in providing exceptional service to our clients. This position requires a strong ability to communicate effectively, both verbally and in writing, and to resolve complex customer complaints in a timely and professional manner.
Key Responsibilities- Respond to client inquiries and provide timely resolutions to their concerns.
- Record and track client interactions to ensure accurate and efficient issue resolution.
- Collaborate with internal teams to resolve complex client issues and provide seamless support.
- Develop and maintain a thorough understanding of our services and products to effectively promote them to clients.
- Stay up-to-date on industry trends and best practices to continuously improve client support.
- Bachelor's degree or equivalent experience in a related field.
- 2-3 years of experience in a customer-facing role, preferably in a consulting or services industry.
- Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.
- Strong analytical and technical skills, with the ability to learn and adapt to new systems and technologies.
- Ability to work independently and as part of a team, with a strong focus on customer satisfaction.
Select Source International is a leading consulting firm that provides expert services in IT, Healthcare, and Engineering. Our team of professionals has a proven track record of delivering exceptional results to our clients, and we are committed to continuing this tradition of excellence.
