Mid-Market Account Manager

3 weeks ago

Raleigh, North Carolina, United States MaintainX Full time
About the Role

We are seeking an experienced Mid-Market Account Manager to join our dynamic sales team at MaintainX. As a key member of our organization, you will play a crucial role in driving sales growth by effectively engaging and managing relationships with customers in the mid-market segment.

Responsibilities
  • Ownership: You will own a book of business from post-sale handoff through renewal and expansion, using your B2B sales or account management experience to effectively engage and build relationships with mid-market customers.
  • Expansion: You will leverage your experience in navigating larger deals to identify and capitalize on expansion opportunities within existing accounts, ensuring client satisfaction and long-term business partnerships.
  • Prospecting: You will take a proactive approach in identifying customer needs and providing innovative solutions, going above and beyond to deliver exceptional service and exceed customer expectations.
  • Presentation: You will conduct quarterly business reviews to assess client satisfaction, identify areas for improvement, and present product demonstrations that showcase our offerings in a compelling and tailored manner.
  • Organization: You will need to manage multiple tasks simultaneously, such as client requests, demos, proposals, follow-ups, etc. It's imperative that you stay organized and nothing falls through the cracks.
  • Systems: You will become a master of using systems like Salesforce, Outreach, ZoomInfo, and others.
  • Forecast: You will accurately manage your sales pipeline and forecast monthly and quarterly expansion opportunities with +/- 15% accuracy.
  • Document: You will exhibit meticulous attention to detail and organizational skills, ensuring accurate and timely documentation of customer interactions, deals, and progress.
About You

We are looking for a highly motivated and experienced sales professional with a proven track record of success in expanding client accounts and driving revenue growth in a B2B sales environment. You should have a minimum of 4 years of sales experience, with a significant portion in account management or a similar role within the mid-market segment.

You should be proficient in navigating larger deals, understanding complex sales cycles, and managing multiple stakeholders. Strong analytical and presentation skills are essential, with the ability to effectively communicate data-driven insights to both internal and external stakeholders.

A positive, passionate, and creative mindset, combined with high-character qualities that align with our company values, is a must. An open and hungry mind, always willing to improve through coaching and learn about our customers' industries, is also essential.

What We Offer

We offer a competitive salary and meaningful equity opportunities, as well as healthcare, dental, and vision coverage. Our 401(k) / RRSP enrolment program and take-what-you-need PTO policy make us an attractive employer for sales professionals who value work-life balance.

Our mission is to make the life of blue-collar workers easier worldwide by creating software that meets their needs and realities. We believe in meritocracy, where ideas and effort are publicly celebrated. We are committed to creating a diverse environment and welcome applications from qualified candidates without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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