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Operations Service Manager

1 month ago

Dearborn, Michigan, United States Burlington Full time
Operations Service Manager

Burlington is seeking a highly skilled Operations Service Manager to join our team. As a key member of our store leadership team, you will be responsible for managing the overall operations of the store, including customer service, cash handling, and inventory management.

Key Responsibilities:

  • Manage the Customer Service and Cashier teams to ensure excellent customer service and compliance with company policies and standards.
  • Provide guidance and coaching to Customer Service Supervisors to ensure they are meeting customer service expectations and maintaining a smooth customer flow at the registers.
  • Oversee the receiving process, transfers, debits, damages, and charge-backs, and partner with the Receiving Supervisor to maintain accurate inventory.
  • Support the Store Manager and other team members in areas such as staffing, sourcing, interviewing, training, and succession planning.
  • Assist in the management of other store operations areas as needed.

Requirements:

  • 3+ years of Retail Management or Store Operations experience at an Off Price, Big Box, Specialty or medium to large-sized, multi-unit retail organization.
  • Ability to work a flexible schedule, including early mornings, nights, weekends, and holidays, and required travel.
  • Ability to lift and move boxes weighing up to 40 lbs.
  • Comfortable utilizing scheduling and reporting computer software.

What We Offer:

  • Competitive wage and flexible hours.
  • Associate discount.
  • Medical, dental, and vision coverage, including life and disability insurance.
  • Up to 12 days of paid time off annually, up to 8 paid holidays, paid sick time in accordance with applicable law, and a 401(k) plan.
  • Training and development opportunities to help you grow with the company.

About Burlington:

Burlington is a rapidly growing brand that values diversity, inclusivity, and community involvement. We are committed to creating a workplace that is respectful, inclusive, and supportive of all employees and customers.