Service Department Manager
4 weeks ago
Service Department Manager
Les Stanford Chevrolet and Cadillac is seeking a highly organized and friendly Service Department Manager to join our team. As a key member of our service team, you will oversee service orders and flow of the Drive Lane, ensuring customers receive prompt, courteous, and effective service. Your role will involve taking ownership of the customer's experience by carrying out additional assignments that allow the dealership to leave a positive impression. You will also provide concierge support for all owner inquiries, distribute work between technicians efficiently, and maintain Customer Happiness scores at or above company standards.
Responsibilities:
- Oversee service orders and flow of the Drive Lane
- Take ownership of the customer's experience
- Provide concierge support for all owner inquiries
- Distribute work between technicians efficiently
- Maintain Customer Happiness scores at or above company standards
Qualifications:
- Organized and friendly personality
- Demonstrated ability to manage others
- Time management skills
- Fantastic communication skills with customers
- Professional, well-groomed personal appearance
- Consistent record of service and sales success
- Strong record of positive customer satisfaction results
- Team oriented and self-motivated
- Able to work with little supervision
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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