Operations Service Manager

1 week ago


Dearborn, Michigan, United States Burlington Stores Full time

Are you a proven leader with a strong drive to succeed?Do you thrive in a process-driven environment where organization and efficiency are critical to success?As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be a key leader of the store team, participating in managing the overall operations of the store. You will serve as a role model for store associates, demonstrating and reinforcing the company's Core Values, developing trust and respect among peers and staff, building strong teams and partnerships, and driving business results. Your responsibilities will include managing the Customer Service and Cashier teams, driving compliance to company policies and standards, safekeeping of company funds and property, asset protection, sales, and record keeping procedures. You will also provide guidance to the Customer Service Supervisors to ensure they are meeting customer service expectations and there is smooth customer flow at the registers. Additionally, you will manage the overall execution of operations and receiving SOPS, including the continuous flow process. You will monitor the receiving process, transfers, debits, damages, and charge-backs and partner with the Receiving Supervisor to maintain the accuracy of inventory. You will also support the Store Manager and others in areas including but not limited to staffing, sourcing, interviewing, training, and succession planning. Assist in the management of other store operations areas as needed. To be successful in this role, you must have 3+ years of Retail Management or Store Operations experience at an Off Price, Big Box, Specialty or medium to large-sized, multi-unit retail organization and be able to work a flexible schedule; including early mornings, nights, weekends, holidays and required travel, as needed. You must also be able to lift and move boxes weighing up to 40 lbs. and should be comfortable utilizing scheduling and reporting computer software. If you want to work at a fast-growing company with a proven track record of promoting from within, are excited to deliver great merchandise values to customers every day, take pride and ownership in helping drive positive results for a team, are committed to treating colleagues and customers with respect, are an ambassador in cultivating an inclusive workplace that values diversity, and want to participate in initiatives that positively impact the world around you, then this might be the right opportunity for you. You will enjoy a competitive wage, flexible hours, and an associate discount. Burlington's benefits package includes medical, dental and vision coverage including life and disability insurance. Full time associates may also be eligible for up to 12 days of paid time off annually, up to 8 paid holidays, paid sick time in accordance with applicable law, and a 401(k) plan. We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us. Our store teams work hard and have fun together. Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.



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