IT Support Specialist

2 weeks ago

Irvine, California, United States University Of California Irvine Full time
About Us

Established in 1965, UC Irvine is a distinguished member of the Association of American Universities, consistently ranked among the top 10 public universities in the nation by U.S. News & World Report. The institution has a legacy of academic excellence, with five Nobel laureates among its alumni, and is recognized for its innovative research and vibrant campus culture. With over 36,000 students enrolled in 224 degree programs, UC Irvine is a significant contributor to the local economy, generating $7 billion annually.

The Susan Samueli Integrative Health Institute (SSIHI), part of UCI Health and the Susan & Henry College of Health Sciences, is dedicated to revolutionizing healthcare through integrative health practices. Our mission encompasses rigorous research, evidence-based treatment methods, public education, personalized clinical care, and community services aimed at achieving optimal health outcomes.

Your Responsibilities

As a proficient IT support professional, you will leverage your comprehensive understanding of industry standards and departmental protocols to deliver effective technical solutions. Your responsibilities will include:

• Serving as the primary contact for IT support inquiries

• Offering assistance with desktop, device, and teaching lab equipment

• Anticipating and addressing hardware and software requirements

• Identifying and resolving underlying issues proactively

• Overseeing and managing an inventory of IT assets

• Coordinating services with enterprise IT departments

• Developing standard operating procedures for consistent user experiences

• Conducting end-user training and creating documentation

• Providing AV support for various educational settings

• Acting as on-call IT support for educational programs.

Qualifications for Success

Essential:
  • Comprehensive knowledge of desktop and technical support systems.
  • Ability to perform complex technical support functions.
  • Proven project management skills, including the ability to develop and execute test plans for hardware and software.
  • Extensive experience with networking protocols such as DHCP and TCP/IP.
  • Strong interpersonal skills to collaborate with both technical and non-technical staff.
  • In-depth understanding of institutional business processes to provide optimal support.
  • Experience with complex scripting languages and software customization.
  • Ability to provide technical and administrative guidance.
  • Advanced skills in creating technical documentation for intricate processes.
  • Thorough knowledge of server internals for troubleshooting purposes.
  • Broad understanding of IT-related products and services.
  • Demonstrated ability to configure and support end-user systems.
  • Working knowledge of enterprise system functions and interactions.
  • Strong problem-solving skills and judgment in issue escalation.
  • Bachelor's degree in a related field or equivalent experience.
  • A minimum of 3 years of relevant experience.
Compensation and Benefits

In addition to a competitive salary, we offer a comprehensive benefits package that may include medical insurance, paid time off, retirement savings plans, and various discounts and perks.

Employment Conditions:

UC Irvine is committed to providing a safe and healthy environment for all employees. All candidates who accept an employment offer must comply with specific conditions, including background checks and adherence to vaccination policies.

Closing Statement:

UC Irvine is an Equal Opportunity/Affirmative Action Employer. We welcome applications from individuals of diverse backgrounds and experiences. We strive to create an inclusive and equitable work environment.

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