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IT Support Specialist

2 months ago

Irvine, California, United States RTM Engineering Consultants, LLC Full time
Job Overview

Position: IT Support Specialist

Location: Remote / Hybrid

Experience Required: 2+ Years

About RTM Engineering Consultants, LLC:

RTM Engineering Consultants is a leading firm in MEP, Civil, and Structural engineering, dedicated to surpassing traditional consulting expectations. We cultivate strong partnerships with our clients by aligning with their objectives, processes, and personnel. Our integrated expertise allows us to provide a comprehensive array of national resources while maintaining localized relationships, ensuring exceptional value for our clients.

At RTM Engineering Consultants, we emphasize the growth and well-being of our team members. Our commitment to professional development is reflected in our hands-on mentoring, opportunities for career advancement, and access to RTM University. With collaborative multi-disciplinary studios, you will work alongside experts from various fields. We actively promote a positive team culture through team-building activities that strengthen our connections. At RTM, we uphold the values of giving and receiving, believing in contributing our best, fostering diversity, and advancing equality.

Our Team:

We hold our workforce in high regard, recognizing that our team members are our most valuable asset and play a crucial role in shaping our organization. We are committed to providing experiences that support your growth and success, whether you are at the beginning of your career or a seasoned professional. Guided by our CORE values of Collaborative Communication, Overall Unity, Respect and Trust, and Excellence in Engineering, we strive for professional achievement in all our endeavors.

RTM offers a comprehensive benefits package aimed at promoting employee health, wellness, and financial security, including medical, dental, and vision plans, employee assistance programs, disability coverage, life insurance, 401(k) with profit sharing, flexible work schedules, paid time off, and training and development opportunities.

Advantages of Joining RTM:

  • Responsible Time Off (RTO) & Paid Holidays
  • Flexible Work Arrangements
  • 401K with Matching Contributions
  • Comprehensive Health, Dental, Vision, & Life Insurance
  • Hands-on Mentorship & Learning Opportunities
  • Career Advancement Prospects
  • Collaborative Multi-disciplinary Studios

Role Responsibilities:

The IT Support Specialist is responsible for delivering both on-site and remote technical assistance to ensure team members remain productive and that information is safeguarded. This role involves identifying and addressing root cause issues, as well as resolving daily hardware and software support challenges. The specialist will also act as a liaison between various offices concerning IT matters.

  • Develop and maintain IT documentation
  • Assist staff with the setup, configuration, and ongoing usability of desktop computers, peripheral devices, and software in accordance with established standards
  • Provide on-site and remote support for users across all locations
  • Install software, patches, and updates on desktops, laptops, and servers
  • Troubleshoot hardware issues and replace components on desktop and laptop PCs
  • Install and configure new hardware and software
  • Conduct desktop maintenance and resolve issues; assist with printer, fax, and copier maintenance
  • Manage and maintain Microsoft Office products and other desktop applications
  • Collaborate with vendor support to resolve technical issues with desktop computing equipment and software
  • Manage user account information, including adding, removing, and updating details
  • Respond to technical inquiries
  • Troubleshoot reported issues
  • Recommend and/or implement system upgrades to ensure longevity
  • Assess functional requirements to determine specifications for purchases and collaborate with procurement for hardware and software acquisition
  • Serve as a liaison to ensure connectivity and compatibility between systems
  • Present technical information in an accessible manner for non-technical audiences
  • Work collaboratively with colleagues to enhance processes, create efficiencies, and reduce costs
  • Take on additional duties or responsibilities as assigned
  • Adhere to established work rules, policies, and procedures

Minimum Qualifications:

  • High School Diploma required; a 2-year degree is preferred
  • Ability to manage multiple tasks and prioritize effectively
  • Strong organizational skills
  • Excellent customer service abilities
  • Proficient computer skills
  • High attention to detail and accuracy

Preferred Skills:

  • Team-oriented, professional, self-motivated individual with a positive attitude and ability to multitask

Equal Employment Opportunity:

RTM Engineering Consultants is committed to equal employment opportunity, ensuring that advancement opportunities are available to all employees based on individual qualifications without regard to race, religion, color, national origin, disability, age, or gender.

Only candidates authorized to work in the United States without the need for sponsorship will be considered.

RTM does not accept unsolicited resumes from search firms or recruiters.