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IT Support Specialist
2 months ago
We are a prominent Tax Relief organization seeking a dedicated IT Support Specialist to enhance our team and deliver exceptional technical assistance to our internal staff. In this role, you will be instrumental in maintaining the efficiency of our IT systems and ensuring top-notch service for our employees.
Key Responsibilities:
- Manage support inquiries through various channels including phone, email, and ticketing systems.
- Provide immediate technical assistance either in-person or remotely, escalating issues to IT Engineers when necessary.
- Facilitate training sessions for new team members to familiarize them with our IT systems and software tools.
- Create and update standard operating procedures, manuals, and documentation.
- Record solutions for frequently encountered issues.
- Support the onboarding and offboarding processes.
- Prepare equipment for new hires.
- Oversee hardware inventory.
- Refurbish existing laptops and desktops for future use.
- Set up and rearrange workstations, including monitors, docking stations, headsets, and other peripherals.
Qualifications:
- Must be able to lift at least 50 pounds.
- Strong multitasking abilities.
- A college degree is preferred.
- At least 3 years of experience in technical support or a related field.
- Excellent interpersonal communication and teamwork skills.
- Proficient in both Mac and PC operating systems.
- Skilled in using Outlook, Teams, and Office 365 applications.
- Experienced in Google Workspace administration.
- Capable of troubleshooting network connectivity issues.
- Familiarity with Atlassian applications (Jira ITSM) is a plus.
- Knowledge of DNS, DHCP, and other networking protocols.
- Experience with shell scripting and/or Python is highly desirable.
- Experience with Azure Administration is preferred (including Entra ID, Group management, Exchange Online).