Front Desk Supervisor

4 days ago


Manassas, Virginia, United States Tru by Hilton Full time

About Us

Holladay Hospitality Group is a leading provider of hospitality services, dedicated to delivering exceptional guest experiences. As a key member of our team, you will play a vital role in shaping the future of our company.

Job Summary

We are seeking a highly skilled and motivated Front Desk Supervisor to join our team at Tru by Hilton. As a Front Desk Supervisor, you will be responsible for providing exceptional customer service, leading a team of front desk staff, and ensuring seamless operations at the front desk.

Key Responsibilities

  • Customer Service
    • Provide exceptional customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Team Leadership
    • Lead and motivate a team of front desk staff, providing guidance and support to ensure they are equipped to deliver exceptional guest experiences.
  • Operations
    • Ensure seamless operations at the front desk, managing bookings, appointments, and other administrative tasks.
  • Performance Management
    • Conduct regular performance reviews with front desk staff, providing feedback and coaching to help them improve their skills and performance.
  • Reporting and Analysis
    • Generate reports and analysis to support business decisions, identifying areas for improvement and opportunities for growth.

Requirements

  • Education
    • High school diploma or equivalent required.
  • Experience
    • Minimum 2 years of experience in a customer-facing role, preferably in the hospitality industry.
  • Skills
    • Excellent communication and interpersonal skills.
    • Ability to work in a fast-paced environment and prioritize tasks effectively.
    • Strong leadership and team management skills.
    • Proficient in Microsoft Office and other administrative software.

What We Offer

  • Competitive Salary
  • Benefits Package
  • Opportunities for Career Growth

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity. Please visit our careers page to learn more about our company culture and values.



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