Customer Service Operations Supervisor

2 weeks ago


Manassas Park, United States George Mason University Full time
Department: Regional Campuses

Classification: GMU Worker

Job Category: Part-Time / Hourly Wage

Job Type: Part-Time

Work Schedule: Varies

Location: Manassas, VA

Workplace Type: On Site Required

Salary: Salary commensurate with education and experience

Criminal Background Check: Yes

Financial Background Check: Yes

About the Department:

The Freedom Aquatic & Fitness Center, established in September 1999, stands as one of the largest facilities of its kind in Northern Virginia. Situated on the Science and Technology campus in Prince William County, this expansive 110,000 square foot center features a 50-meter competition pool, leisure pool, whirlpool, locker facilities, gymnasium with two practice courts, and a variety of fitness equipment and studios.

About the Position:

As a Customer Service Operations Supervisor, you will play a pivotal role in overseeing the Customer Service Agents, ensuring they deliver exceptional service during all Front Desk operations throughout your assigned shifts. Your responsibilities will include modeling and reinforcing appropriate behaviors, being readily available to assist with inquiries from both staff and members, and ensuring a welcoming environment for all guests.

Typical available shifts (Day/hours):
  • Option 1: Early weekday morning shifts (4:45am-10am)
  • Option 2: Day shifts (Mondays through Fridays, 10am-4pm)
  • Option 3: Evening weekday shifts (typically 4pm-10pm, Mondays through Thursdays; 4pm-8pm, Fridays)
  • Option 4: Weekend shifts (early and late shifts - Saturdays and Sundays)
Please specify which option(s) (1, 2, 3, or 4) you are interested in.

Responsibilities:

Your duties will encompass managing email correspondence from members, reconciling and closing register transactions at the end of your shift, ensuring the safety of members and staff, and enforcing compliance with emergency and security protocols.

Required Qualifications:

The ideal candidate will possess strong leadership capabilities, a proven track record of reliability, and the ability to quickly learn about membership options and services. A solid background in customer service, particularly within the fitness or hospitality sectors, is essential.

Preferred Qualifications:

Demonstrated supervisory and organizational skills are preferred to facilitate effective communication in a fast-paced environment.

Instructions to Applicants:

For full consideration, applicants must apply for the Customer Service Operations Supervisor position and submit an online application that includes three professional references and a resume.

Mason Ad Statement

George Mason University is the largest and most diverse university in Virginia, with a vibrant community of students and faculty from all 50 states and over 135 countries.

Equity Statement

George Mason University is an equal opportunity/affirmative action employer, committed to promoting inclusion and equity in its community.

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