Front Desk Representative
4 days ago
As a Front Desk Agent at Courtyard Manassas Battlefield Park, you will be responsible for providing exceptional guest service and ensuring a seamless stay for our visitors. Your primary responsibilities will include registering guests, making and modifying reservations, and handling hotel operations.
Key Responsibilities:- Register guests and process check-ins and check-outs in a friendly and efficient manner.
- Provide accurate and timely information to guests regarding hotel services, facilities, and hours of operation.
- Handle requests for information, mail, and messages in a courteous and efficient manner.
- Answer guest inquiries about hotel services, facilities, and local attractions.
- Establish and maintain good communication and teamwork with fellow associates and other departments within the hotel.
- Be aware of all rates, packages, and special promotions, as well as in-house groups and closed-out dates.
- Process room reservations and follow rate quoting scenarios.
- Be familiar with all hotel policies and house rules, as well as hospitality terminology.
- Have knowledge of and assist in emergency procedures as required.
- Perform other duties as assigned, including helping coworkers in other areas of the hotel and maintaining a clean and organized work area.
- High School diploma or equivalent required; college coursework in a related field is helpful.
- Experience in a hotel or related field is preferred.
- Possess a positive and upbeat personality with a desire to deliver outstanding customer service.
- Demonstrate the ability to multi-task, be detail-oriented, and problem-solve in order to effectively deal with internal and external customers.
- Must be able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must work well in stressful, high-pressure situations.
- Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
- Must be effective at listening to, understanding, and clarifying the issues raised by coworkers and guests.
- Must be able to work with and understand financial information and data, as well as basic arithmetic functions.
- Ability to perform numerical operations using basic counting, adding, subtracting, multiplying, and dividing.
- Ability to read, comprehend, and write simple instructions and/or short correspondence and memos.
- Ability to use logic to define the problem, collect information, establish facts, draw valid conclusions, interpret information, and deal with abstract variables for unique or unfamiliar situations.
- An operational knowledge of Microsoft Office suite.
- Must be willing and able to work a varied schedule, including evenings, nights, weekends, and holidays.
- Holds an understanding of hotel products and guest services.
- Ability to participate in the creation of an enjoyable work environment.
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