Operations Manager
1 day ago
At MV Transportation, we are seeking a highly skilled and experienced General Manager to lead our transportation operations. As a key member of our team, you will be responsible for providing strategic leadership and direction to our operating locations, ensuring the delivery of annual business plans and compliance with company policies and procedures.
Key Responsibilities:- Customer Relations: Effectively manage customer relationships through direct contact and outreach programs.
- Staff Management: Identify, select, train, and mentor location staff to ensure they have the necessary skills and knowledge to perform their duties.
- Communication: Frequently communicate with location staff and support team members to ensure seamless operations.
- Fleet Management: Oversee vehicle maintenance plans and ensure fleet availability to meet service requirements.
- Safety and Training: Develop and implement safety and training programs to ensure compliance with company, contract, and regulatory requirements.
- Client Management: Maintain regular contact with clients to meet or exceed their expectations.
- Audits and Metrics: Conduct periodic departmental audits and review key operational metrics on a daily, weekly, and monthly basis.
- Financial Management: Ensure that all location financial metrics are managed continuously, exceptions are reported, and action plans are developed to meet financial, safety, and operational expectations.
- Policies and Procedures: Implement, promote, and adhere to company policies and procedures.
- Labor and Employee Relations: Participate in location(s) labor and employee relations activities.
- Contract Renewals: Provide insight and information to support location(s) contract renewals.
- Budgeting: Create and present location(s) annual budget.
- Talent Requirements: College degree or equivalent business management experience.
- Management Experience: Management experience required, with a minimum of 5 years of comprehensive experience in operations management and 7 years of management or supervisory experience in a transit environment.
- Skills and Knowledge: Must have labor/union(s) negotiations/expenses expertise, MS Office, strong analytical skills, strong written and verbal communication skills, and high degree of multi-tasking skills.
MV Transportation is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to a policy of equal employment opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information, or any other legally recognized protected basis under federal, state, or local laws, regulations, or ordinances.
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