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Operations Manager
2 months ago
At MV Transportation, we are seeking a highly skilled and experienced General Manager to lead our transportation operations. The successful candidate will be responsible for providing strategic leadership and direction to our team, ensuring the delivery of annual business plans and compliance with company policies and procedures.
Key Responsibilities
- Develop and implement effective customer relations strategies to drive business growth and customer satisfaction.
- Recruit, train, and mentor location staff to ensure they have the necessary skills and knowledge to perform their roles effectively.
- Oversee vehicle maintenance plans and ensure fleet availability to meet service requirements.
- Develop and implement safety and training programs to ensure compliance with company, contract, and regulatory requirements.
- Maintain regular contact with clients to meet or exceed their expectations.
- Conduct regular departmental audits to ensure compliance with company policies and procedures.
- Review and analyze key operational metrics on a daily, weekly, and monthly basis.
- Ensure that all location financial metrics are managed continuously, exceptions are reported, and action plans are developed to ensure the location meets its financial, safety, and operational expectations.
- Implement, promote, and adhere to company policies and procedures.
- Interact with the bridges committee to effectuate positive changes to policies, procedures, and programs.
- Participate in location(s) labor and employee relations activities.
- Provide insight and information to support location(s) contract renewals.
- Create and present location(s) annual budget.
Requirements
- College degree or equivalent business management experience.
- Management experience required.
- Minimum of 5 years of comprehensive experience in operations management and a combination of 7 years of management or supervisory experience in a transit environment with knowledge of Trapeze scheduling software.
- Labor/union(s) negotiations/expenses expertise.
- Full understanding of dispatch, scheduling, driver recruitment, and safety DOT and FTA compliance.
- MS Office, strong analytical skills, strong written and verbal communication skills, and high degree of multi-tasking skills.
- Additional duties/responsibilities based upon individual contract requirements.
MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information, or any other legally recognized protected basis under federal, state, or local laws, regulations, or ordinances.
Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.
