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Customer Service Representative

2 months ago

Buffalo, New York, United States Clark Holdings Inc. Tim Hortons Full time
Job Description

Customer Service Representative

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our morning shift team, you will be responsible for delivering exceptional guest experiences and ensuring that every customer leaves our restaurant feeling valued and satisfied.

Key Responsibilities:

  • Guest Service: Create a positive first impression by maintaining a clean and inviting dining room, parking lot, and wearing proper attire.
  • Product Quality: Ensure coffee and products are always fresh and accurate by following our REV procedures.
  • Order Accuracy: Use proper procedures to ensure accurate orders, such as repeating the customer's order and verifying what products are being delivered to each customer.
  • Speed of Service: Maintain speed of service targets by working efficiently and meeting customers' needs.

Restaurant Operations:

  • Product Preparation: Adhere to all operational standards and guidelines for product preparation.
  • Inventory Management: Communicate showcase and product needs to ensure availability for customers.
  • Cleanliness: Keep the front counter and drive-thru area clean, organized, stocked, and ready for rush periods.

Policies & Procedures:

  • Sanitation: Practice proper hand washing techniques and adhere to sanitation guidelines.
  • Health & Safety: Work in compliance with occupational health and safety legislation and follow safe work practices and procedures.

Qualifications:

  • Customer Service Skills: Excellent customer service skills with a friendly and welcoming attitude.
  • Communication Skills: Strong communication and interpersonal skills.
  • Teamwork: Ability to work on a team and with multiple employees.
  • Attention to Detail: Attention to detail and ability to accurately process orders.

Physical Requirements:

  • Physical Demands: Frequent reaching and manual dexterity, continuous standing on tiled surfaces, use of headset for order processing at the drive-thru, ability to stand for long periods, frequent walking and occasional lifting of supplies/products.

Equal Employment Opportunity:

Clark Holdings Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.