Customer Technical Training Specialist

3 weeks ago

West Columbia, South Carolina, United States Blanchard Machinery Full time
Job Summary

We are seeking a highly skilled Customer Technical Training Specialist to join our team at Blanchard Machinery Company. As a key member of our organization, you will be responsible for designing, developing, and delivering comprehensive training programs for customer heavy equipment technicians.

Key Responsibilities
  • Training Program Development
    • Contribute to a positive work environment and promote the company's vision, mission, and values.
    • Design and develop comprehensive training programs for customer technicians, including monthly offered courses and dedicated apprenticeship offerings.
    • Update training materials regularly to incorporate new equipment, technologies, and best practices.
  • Training Coordination/Delivery
    • Develop yearly customer offerings, including dedicated apprenticeships.
    • Coordinate the enrollment of customer technicians using the Learning Management System.
    • Conduct hands-on and classroom training sessions with customer technicians.
    • Provide practical demonstrations on the diagnostics, maintenance, and repair of heavy equipment.
    • Invoice customer training.
    • Enroll and assign training in the Caterpillar Dealer Performance Center.
  • Assessment and Evaluation
    • Report to customers monthly on the progress of apprentice technicians, including e-learning and in-person class performance.
    • Provide constructive feedback and coaching to trainees to improve their skills.
    • Maintain accurate training records and documentation for all trainees.
    • Prepare and present training reports to management.
  • Safety and Compliance
    • Ensure all training programs comply with safety regulations and company policies.
    • Promote a culture of safety and continuous improvement.
    • Work closely with customers to identify training needs and gaps for their technicians.
    • Collaborate with equipment manufacturers and vendors to stay updated on new technologies and training methods.
    • Perform other duties as assigned.
    Requirements
    • Education
      • High School Diploma or equivalent required.
      • Associate or bachelor's degree in a relevant field, such as Mechanical Engineering, Industrial Technology, or a related discipline, preferred.
    • Experience
      • Minimum of 5 years of experience in maintaining, diagnosing, and repairing Caterpillar heavy equipment.
      • Previous experience in a training or instructional role required.
    • Skills
      • In-depth knowledge of Caterpillar heavy equipment, such as excavators, bulldozers, and loaders.
      • Excellent communication and presentation skills.
      • Ability to design and implement effective training programs.
      • Strong organizational and time management skills.
      • Proficiency in using training software and tools.
      Working Conditions
      • The physical environment requires the employee to work both inside and outside in various weather conditions.
      • Overnight stays and business travel by car and other modes of transportation required.
      • Position requires employee to be physically present at job site locations.
      • Required to use personal protective equipment to prevent exposure to injury and/or hazardous materials.
      • Job requires standing, stooping, squatting, pushing, pulling, twisting, turning, lifting, seeing, reading, and writing to complete job responsibilities.
      • Use of computer and other forms of technology to complete job responsibilities.

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