Senior IT Business Solutions Specialist

3 weeks ago


Carol Stream, Illinois, United States Zones Full time
About the Role

We are seeking a highly experienced Senior Business Systems Analyst to join our team at Zones. As a key member of our organization, you will be responsible for analyzing and improving our business processes to drive efficiency and productivity.

Your primary focus will be on developing a deep understanding of our end-users' needs and designing system solutions to effectively support those business processes. You will serve as the primary liaison between the business users and our development teams, ensuring seamless communication and collaboration.

The ideal candidate will have a strong technical background, excellent analytical and problem-solving skills, and the ability to manage multiple projects and deadlines. If you are a motivated and results-driven professional with a passion for IT innovation, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

  1. Deliver solutions that improve business functions by identifying areas for improvement and implementing changes
  2. Provide product ownership for application development/enhancements/fixes by working closely with development teams
  3. Develop business requirements and functional specifications by gathering user feedback and input
  4. Build and contribute to IT roadmaps for assigned business areas by collaborating with stakeholders
  5. Create and maintain constructive partnerships between IT and business areas by communicating regularly
  6. Fully understand business processes of users in assigned areas by conducting thorough research and analysis
  7. Provide application and Subject Matter Expert (SME) support by training and mentoring colleagues
  8. Manage and resolve support issues and escalations by prioritizing tasks and resolving conflicts
  9. Ensure root causes are identified and communicated by conducting thorough investigations and documenting findings

Requirements:

  • Bachelor's degree in Computer Science, Business, or related field
  • CBAP certification an advantage
  • 4+ years of experience in business systems analysis, data analysis, systems functional analysis, and business case development
  • Background in supporting Professional Services business units and familiarity with core business processes
  • Experience with Tier-1 PSA tools-Tenrox preferred
  • Extensive experience with ERP systems, particularly in financial configuration and implementation
  • Familiarity with database management and basic programming for troubleshooting purposes
  • Knowledge of business intelligence tools for reporting and analysis
  • Strong technical, analytical, and problem-solving skills
  • Excellent oral and written communication skills

Salary Range: $120,000 - $140,000 per year, depending on location and qualifications

Zones offers a comprehensive benefits package, including medical/dental/vision coverage, life insurance, 401(k) plan with matching provision, paid time off, and much more.



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