Team Leader
4 days ago
About the Role
We are seeking a dynamic and experienced Team Leader to join our team at Primark. As a Team Leader, you will be responsible for motivating and coaching a team of Retail Assistants to provide an exceptional store environment and customer experience, while optimizing sales.
Key Responsibilities
- Lead a team by providing 'in the moment' coaching and training on Primark ways of working with ongoing feedback.
- Support the colleague experience by engaging Retail Assistants in your team with an emphasis on recognition, communication, and wellbeing.
- Collaborate with the store management team to support the running of the store and develop a high-performing and engaged retail team.
- Manage an allocated section of a department, supporting colleagues to create inspiring displays and managing daily task allocation to keep your team engaged.
- Assist with recruitment, onboarding, and development of Retail Assistants while supporting a culture of continuous learning and improvement.
- Manage the cash lanes and Fitting Room areas as needed.
- Help with customer feedback and complaints.
- Manage stock file accuracy and drive improved availability in-store with a consistent focus on size and option control to meet customer demand.
- Manage all pricing in line with Primark Pricing Principles.
What We Offer
We are committed to your success and will provide you with a robust onboarding period. You will be empowered to succeed, with the tools and resources you need to excel. We offer competitive benefits and a work-life balance, recognizing that your life outside of the store is important.
Requirements
- Excellent people skills to serve customers, lead the team, and build credible working relationships with all store colleagues.
- Strong service focus with experience of delivering excellent customer experience while maintaining high store standards.
- Good commercial awareness and understanding of local selling patterns.
- Ability to guide and support a team to achieve results.
- Nimble and adaptable, with the ability to flex plans and priorities in a fast-paced environment.
- Good planning and organizational skills, prioritizing and working within agreed timescales.
- Experience supporting store management with the protection of people, property, and premises by securing cash, stock, and property.
- Ability to effectively manage difficult situations and have good problem-solving skills.
- Excellent communication skills, with the ability to provide instruction, coaching, and corrective action to colleagues.
Join Our Team
At Primark, we are committed to providing equal opportunities for all employees and applicants. We do not discriminate against applicants or employees on the basis of race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information, or any other characteristic protected by law.
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