Deposit Operations Manager

24 hours ago

New York, New York, United States Piermont Bank Full time
About Piermont Bank

Piermont Bank is a cutting-edge digital commercial bank that revolutionizes the banking experience. Founded in 2019, our mission is to provide an unparalleled experience that combines the best of banking and agile fintechs. We are a purpose-driven organization focused on delivering banking products relevant to today's digital economy. As a leading bank for the fintech ecosystem, we strive to create and deliver innovative banking solutions.

The Role

The Deposit Operations Manager will report directly to the Deposits Team Lead and be responsible for ensuring accurate and timely completion of the bank's daily operations functions. This role provides internal support to all areas of the bank, ensuring efficient and effective deposit operations to support all lines of business.

Key Responsibilities
  • Responsible for the day-to-day processing of all deposit operations items to ensure efficient and effective deposit operations to support all lines of business.
  • Assist clients with various products and services offered by the bank, including loans, deposits, mobile banking, remote deposit capture, ACH transfers, and debit cards.
  • Research and resolve any issues related to loans, deposit, and/or e-Services products setup.
  • Ensure compliance with pre/post-closing loan documentation requirements.
  • Perform the monthly and quarterly reporting and remittances of IOLA and escrow payments accounts.
  • Daily reconciliation of cash inventory orders and shipment to FRB, check adjustments, loans, and ATM Debit Card Settlement.
  • Coordinate the application and setup process of Electronic Banking services for new clients with frontline staff to ensure timely and accurate setup of rights and limits.
  • Review daily remote deposit capture items making the accept/reject decision in accordance with departmental guidelines, procedures, and policies.
  • Perform inquiries applicable to the various products and services, and functions supported by Deposit Operations.
  • Create and maintain business online banking clients.
  • Review and settle various GL accounts.
  • Accurately research and perform a variety of adjustments, account corrections, and transactions for both loans and deposits.
  • Research and process updates or corrections to customer year-end tax reporting.
  • Perform daily reviews of new accounts or maintenance reports.
  • Review delayed availability hold and stop payment.
  • Process chargeback of returned deposit items.
  • Process and balance non-posted DDA, CD, Loan, G/L, and Saving account items.
  • Respond to telephone inquiries.
  • Monitor, process, and return ACH transactions as necessary.
  • Ensure the proper review and amendments of all Retirement Accounts (IRAs) for tax reporting purposes.
  • Process all aspects of ATM/Debit card program, Bill Pay, Online Banking, and other electronic products and services of the Bank.
  • Process claims for unauthorized EFT activity. Monitor daily EFT reports for fraudulent activity on ATM/Debit cards and inform management of any suggestions to mitigate fraud.
  • Lead audit response and monitoring requests.
  • Ability to manage projects of all sizes.
Qualifications
  • Minimum of 5 years in deposit or loan operations with the ability to exhibit in-depth knowledge of bank operations, banking rules, and regulations.
  • Excellent customer service and computer skills.
  • Strong communication, verbal, and written skills.
  • Ability to function independently within a multi-task environment.
  • Knowledge of Fiserv, Bill Pay, Fed-line, highly desirable.
  • Ability to learn new computer programs and navigate through different programs.
  • NACHA certification (AAP and/or APRP) a plus.

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