Restaurant Operations Manager

1 day ago

New York, New York, United States Jimmy John Full time
Job Summary

We are seeking a highly skilled and experienced Restaurant Operations Manager to join our team at Jimmy John's. As a key member of our management team, you will be responsible for ensuring the smooth operation of our restaurant, delivering exceptional customer service, and driving sales growth.

Key Responsibilities
  • Leadership and Management
    • Manage a team of Assistant Managers and hourly employees, providing guidance, coaching, and development opportunities.
    • Lead by example, demonstrating a strong work ethic and commitment to excellence.
  • Operations and Logistics
    • Oversee all aspects of restaurant operations, including food preparation, inventory management, and supply chain logistics.
    • Ensure efficient use of resources, minimizing waste and maximizing profitability.
  • Customer Service and Sales
    • Deliver exceptional customer service, ensuring every guest has a positive experience.
    • Drive sales growth through effective marketing, promotions, and customer engagement strategies.
  • Financial Management
    • Manage cash handling, deposits, and change orders, ensuring accuracy and compliance with company policies.
    • Monitor and control inventory, labor costs, and other expenses to maintain profitability.
  • Administrative Tasks
    • Complete daily, weekly, and period paperwork, including sales reports, inventory records, and employee evaluations.
    • Maintain accurate records, ensuring compliance with company policies and regulatory requirements.
Requirements
  • Education and Experience
    • High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred.
    • Minimum 2 years of experience in restaurant management or a related field.
  • Skills and Abilities
    • Strong leadership and communication skills, with the ability to motivate and develop team members.
    • Excellent customer service and sales skills, with a focus on delivering exceptional guest experiences.
    • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
    • Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
  • Physical Demands
    • Ability to stand, walk, and move throughout the restaurant, with occasional lifting and bending.
    • Ability to work in a fast-paced environment, with frequent exposure to noise, heat, and other physical demands.
Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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