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Sales and Customer Service Representative

2 months ago

Bluffton, South Carolina, United States Massage Envy Full time
About the Role

We're seeking a highly motivated and customer-focused individual to join our team as a Sales and Customer Service Associate. As a key member of our team, you will be responsible for delivering exceptional customer experiences and promoting the value of Total Body Care.

Key Responsibilities
  • Provide outstanding customer service and ensure every guest feels valued and understood
  • Promote the benefits of our Wellness Program and educate clients on new and expanded services
  • Support clinic flow by scheduling services, answering phone calls, and addressing questions
  • Help grow and retain a client base through in-person and phone/email outreach
What We Offer
  • Competitive hourly rate with opportunities for advancement
  • Aflac short-term disability insurance and matching 401(k) plan
  • Flexible schedules and paid commissions on Membership Sales, Retail Sales, and Enhancement Sales
  • Employee Assistance Program and in-depth product and service training
  • A free massage, skincare, or stretch service each month with a minimum required hours worked
  • 20% off all products
Requirements
  • High school diploma or equivalent and previous retail or sales experience
  • Critical thinking and excellent math and computer skills
  • Great people skills and ability to establish positive relationships with guests
  • Supporters of total body care with a general knowledge of massage and skin care services
Why Join Us?

At Massage Envy, we're committed to delivering an excellent experience and growing our member base to help more people on their wellness journey. Our trained leadership team is invested in your success, and we offer a caring community that celebrates individuality and shares knowledge.