Sales and Customer Service Representative

1 week ago


Bluffton, South Carolina, United States Massage Envy Full time
About the Role

We're seeking a highly motivated and customer-focused individual to join our team as a Sales and Customer Service Associate. As a key member of our team, you will be responsible for delivering exceptional customer experiences and promoting the value of Total Body Care.

Key Responsibilities
  • Provide outstanding customer service and ensure every guest feels valued and understood
  • Promote the Massage Envy Wellness Program and educate clients on new and expanded services
  • Support clinic flow by greeting clients, scheduling services, and addressing questions
  • Help grow and retain a client base through in-person and phone/email outreach
What We Offer
  • Competitive hourly rate starting at $15.00, depending on experience
  • Aflac short-term disability insurance available
  • Matching 401(k) plan
  • Flexible schedules for a better work-life balance
  • Paid commissions on Membership Sales, Retail Sales, and Enhancement Sales
  • Employee Assistance Program
  • In-depth product and service training
  • A free massage, skincare, or stretch service each month with a minimum required hours worked
  • 20% off all products
Requirements
  • High school diploma (or equivalent) and previous retail or sales experience (preferred)
  • Critical thinking skills with excellent math and computer skills and the ability to multitask
  • Great people skills and ability to establish positive relationships with guests
  • Supporters of total body care with a general knowledge of massage and skin care services
About Us

Massage Envy is a national franchisor of independently owned and operated franchised locations. We're committed to delivering an excellent experience and growing our member base to help more people on their wellness journey.



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