Customer Service Leader

3 days ago


Cincinnati, Ohio, United States 4900 Panera Bread Kenwood Full time
Job Overview

We are seeking a skilled Customer Service Leader to join our team at 4900 Panera Bread Kenwood. As an Assistant Manager, you will play a vital role in ensuring exceptional customer experiences and driving business success.

Key Responsibilities:

  • Build a culture of excellence by leading a high-performing team and promoting a positive work environment.
  • Develop and implement strategies to improve customer satisfaction, loyalty, and retention.
  • Maintain high standards of quality, service, and cleanliness in the bakery-cafe.
  • Analyze sales data and implement effective promotions to drive growth and profitability.
  • Collaborate with General Managers to achieve business objectives and develop talent within the organization.

Requirements:

  • 1-2 years of supervisory experience in the restaurant or retail industry.
  • Demonstrated ability to lead and motivate teams to achieve outstanding results.
  • Excellent communication, problem-solving, and time management skills.
  • Able to work flexible hours, including nights and weekends, and maintain a clean and safe working environment.
  • Strong knowledge of health and food safety regulations and practices.

Benefits:

  • Competitive salary: $45,000 - $55,000 per year (dependent on experience).
  • Opportunities for career growth and professional development.
  • A comprehensive benefits package, including medical, dental, vision, and life insurance.
  • 401(k) retirement plan with company matching.
  • Paid vacation and sick leave.
  • Free meal during shifts.


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