Customer Service Ambassador

4 days ago


Cincinnati, Ohio, United States Hard Rock International (USA), Inc. Full time
Job Description

The Wild Card Club Representative is responsible for delivering exceptional guest experiences at Hard Rock Casino Cincinnati.

Responsibilities:

  • Provide outstanding service to guests, ensuring a memorable experience.
  • Ensure timely attendance and presence at the workstation.
  • Develop in-depth knowledge of gaming systems to effectively communicate with guests.
  • Meet secret shop expectations by engaging with guests, utilizing their names, and providing personalized assistance.
  • Capture guest contact information and promote Wild Card Club benefits.
  • Participate in promotions and events, and maintain uniform standards.
  • Maintain a respectful tone when interacting with peers and leaders.
  • Stay informed about promotions and effectively communicate them to guests.

Estimated Salary: $40,000 - $60,000 per annum.

Qualifications:

High school diploma or equivalent, and/or relevant guest service experience. Must be 21 years of age.



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